Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Hobbies and Interests
Timeline
Generic

Vijay Indhra M

Bangalore

Summary

To work in an environment where I get chance to gain knowledge which can be shared and enriched, where I can utilize my skills and expertise to the optimum towards achieving my goal.

Overview

10
10
years of professional experience

Work History

Payments investigations Analyst

WNS global services Pvt limited
03.2022 - 11.2023
  • Answering customers inquiries through email and chat
  • Resolving issues of the customers related to the outbound transactions and address their needs and complaints
  • Performing periodic review on low risk and medium risk clients
  • Working on entity types such as individual, govt bodies, Regulated, Listed, Private
  • To gather the required information from free search that too from approved sources and reach out to client/Sales for the confirmation of the required information as per the guidelines
  • Performing due diligence checks on clients, verifying KYC documents of clients, reviewing KYC documentation
  • Performing KYC screening to make customer due diligence
  • Provided exceptional ATO support services to global clients.

Senior Associate

Nuance India Pvt limited Bangalore
08.2018 - 02.2022
  • Worked as a lead associate and answering the users directly via chat to increase loyalty and pitch in sales and also assisting the customers in purchasing the best package
  • Developed new sales opportunities through development and rollout of promotional plans.

Senior associate Ops

Hi Power support centre Pvt limited. Bangalore
11.2015 - 06.2018
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns of the users via email and chat relating to the US E magazines
  • Escalating the issues to the higher level management and resolving the issues of the customers in timely manner
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.

Associate

Hinduja global solutions- Bangalore
12.2013 - 10.2015
  • Worked various hours to meet seasonal and business needs
  • Identified customer needs and wants to enhance customer experience and boost sales
  • Greeted customers and offered assistance for increased customer satisfaction.

Education

Skills

  • Knowledge of Ms office, spreadsheets, Gmail and outlook
  • Excellent communication skills, and ability to present complex information in an easy to understand format
  • Excellent problem solving, critical thinking
  • Profound ability to work in a fast-paced environment

Accomplishments

  • Received good feedback from customers on performance.
  • Client recognitions for performance on metric achievements.
  • Recognition gift cards for exceeding target.
  • Promoted to payments investigation from ATO support based on performance.

Personal Information

Date of Birth: 11/19/92

Hobbies and Interests

  • Learn new things and improve my skills.
  • Cooking and love to travel and explore places.

Timeline

Payments investigations Analyst

WNS global services Pvt limited
03.2022 - 11.2023

Senior Associate

Nuance India Pvt limited Bangalore
08.2018 - 02.2022

Senior associate Ops

Hi Power support centre Pvt limited. Bangalore
11.2015 - 06.2018

Associate

Hinduja global solutions- Bangalore
12.2013 - 10.2015

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Vijay Indhra M