VIJAYKUMAR BACHEWALA

Monitored employee performance against established standards while providing coaching as needed.
Managed a team of 100+ employees, providing training and mentorship while ensuring adherence to company policies and procedures.
• Utilized excellent communication skills to build relationships with key stakeholders, clients, and vendors.
• Worked with senior management to define department goals and objectives to improve the overall customer and employee team experience.
• Resolved customer inquiries promptly by utilizing problem-solving techniques.
• Organized successful promotional events to increase brand awareness in target Market Across the region

• Self-motivated, with a strong sense of personal responsibility.

• Analyzing and improving performance across zone using sales metrics and performance reports
• Developing reports of zone performance and presenting data to upper management
• Considering and approving policies to support company initiatives and overall performance
• Overseeing efficient hiring and training to reduce inefficiencies and streamline processes for the company
• Handling legal matters of the company with the help of legal vertical
• Conducting monthly reviews of BRMS, AMS, DMS, RMs to ensure quality portfolio and quarterly business targets
• Conducting CSRs for customer welfare and to make an impact on societal goals
• Looking after the business development and expansions by conducting surveys and identifying potential growth locations.

• Conducting orientation sessions and organizing on-the-job training for new hires
• Training new hires to perform cross-training exercises with experienced workers
• Communicating all learning and performance objectives, schedules, and training assessments to upper management
• Leading daily, weekly, and monthly coaching, counseling, and feedback sessions
• Analyzing the portfolio quality and submitting reports and recommending customized trainings.

• Checking required mortgage documents of customers to check eligibility and accordingly process case files
• Preparing Credit approval memo, evaluation of property valuations, etc
• To process the files
• Meeting Disbursement target
• Quickly learning new skills and applying them to daily tasks, improving efficiency and productivity
• Carrying out day-to-day duties accurately and efficiently
• Performing duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

• Meeting deadlines by proactively managing individual and team tasks and streamlining processes
• Assessing Credit officers' performance and developing improvement plans
• Engaging credit officers in business processes with positive motivational techniques
• Maintaining friendly and professional customer interactions
• Handling different products, like tractor loan, Personal loan, Blue lemon products, Crop loan, Weekly, monthly micro loans.

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proven ability to learn quickly and adapt to new situations.
• Handling 40+ Branches With Team Of 250+
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.