Summary
Overview
Work History
Education
Skills
Certification
Languages
DOMAIN
Timeline
Generic
VIJAY KUMAR BADHRINATH

VIJAY KUMAR BADHRINATH

Chennai

Summary

A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Solution Engineer

Botminds.ai
02.2024 - Current
  • Applied AI techniques to analyze complex business and technical issues within Dubai Eelectricity and Water Authority.
  • Interpreted and categorized customer feedback using Natural Language Processing (NLP) and AI-driven models.
  • Collaborated directly with clients to gather and analyze business requirements, translating them into user stories and acceptance criteria using Azure DevOps.
  • Prepared detailed reports, dashboards, and summaries highlighting patterns, root causes, and resolutions using AI outputs.
  • Design precise prompts that guide AI to extract only the required values from documents.
  • Led end-to-end product feature delivery for internal automation tools, starting from requirement gathering to UAT and training.
  • Conducted product gap analysis, aligning identified needs with the existing product roadmap or adding them to the backlog for future releases based on priority and feasibility.
  • Owned project planning and delivery health, ensuring on-time feature completion while adhering to agile principles and sprint goals.
  • Participated actively in QA and UAT cycles, collaborating closely with testing teams, identifying critical issues raised by users, and ensuring rapid resolution before go-live.
  • Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
  • Performed standard IT functions by analyzing, evaluating and debugging system programs.

Automation Analyst

Briq
08.2023 - 02.2024
  • Handling multiple accounts and stakeholders, ensuring communication and diligently following up to secure sign-offs on various deliverables.
  • Collaborate with relevant teams to ensure access, connection setup are established with the ERP Systems and optimize test environment for the bot operations.
  • Formulate comprehensive Process Design Documents (PDD) that serves as a blueprint for the automation workflow.
  • Collaborate with development team to resolve queries.
  • Conduct the User Acceptance Testing of automated processes to validate the performance.

Business Analyst

Innowise Global Technology Private Limited
02.2023 - 07.2023
  • End to end process automation which involved PDF, Excel, SAP, perform data validation & various desktop/ web application using Ui Path.
  • Worked closely with project stakeholders, subject matter experts (SMEs), and business users to understand the requirements.


  • Highly proficient in preparing Process flow diagrams, Business requirement documents, Process Definition Document (PDD), support on Solution Design Document (SDD).
  • Experience in Change Management– accommodating change requests, getting approval, impact analysis, follow-up with development team and ensuring delivery on time.

Senior Process Consultant

DHL Global Forwarding Freight Services (India)LLP
08.2021 - 02.2023
  • Gathering requirements from stakeholders, documenting and obtaining sign off from the relevant stakeholders.
  • Worked closely with the stakeholders and effectively managed their expectations.
  • Prepared & documented the AS-IS and TO-BE state into use case flow diagrams to provide stakeholders with a clear illustration of the project.

Real Time Analyst

Groupon Shared Services
10.2019 - 02.2021
  • Maintain daily business SLAs and ensure target metrics are achieved.
  • Monitor Intraday performance of call/chat/email volume and staffing levels across multiple locations, to ensure ongoing service level is maintained, identifying and responding to periods that require remediation tactics.
  • Review and analyze contact arrival patterns and provide recommendations to improve customer practice.
  • Providing insights and call outs to the management whenever the service level goes below the threshold and action plan took in place.
  • Understanding, managing and providing insight on the rise and fall of our queues SLA's.

Customer Service Executive

CMA CGM Shared service center private limited
09.2017 - 10.2019
  • Tracking the consignment till it reaches to destination & informing delay/early reaching of consignment to customer with reason, follow up the Customs docs queries within agreed deadline.
  • Preparing Terminal departure reports, monthly export and import reports to the vertical heads.

Graduate Engineer Trainee

Perfect Electronics Private Limited
01.2016 - 01.2017

Education

Bachelor of Engineering - Electronics and Instrumentation Engineering

Thangavelu Engineering College
2016

Skills

  • Requirements gathering
  • Customer engagement
  • Strategic thinking
  • Solution design
  • Testing and troubleshooting
  • Project management
  • JIRA
  • Performance testing
  • Product development
  • Client requirements

Certification

  • Diploma in RPA Business Analyst from UI path
  • Business Analysis Foundations from LinkedIn
  • Diploma in RPA Developer Foundation from UI path

Languages

English
Tamil

DOMAIN

  • Billings and Receivables
  • Supply Chain Management
  • Spend Management
  • E-Commerce
  • Transportation Management Systems

Timeline

Lead Solution Engineer

Botminds.ai
02.2024 - Current

Automation Analyst

Briq
08.2023 - 02.2024

Business Analyst

Innowise Global Technology Private Limited
02.2023 - 07.2023

Senior Process Consultant

DHL Global Forwarding Freight Services (India)LLP
08.2021 - 02.2023

Real Time Analyst

Groupon Shared Services
10.2019 - 02.2021

Customer Service Executive

CMA CGM Shared service center private limited
09.2017 - 10.2019

Graduate Engineer Trainee

Perfect Electronics Private Limited
01.2016 - 01.2017

Bachelor of Engineering - Electronics and Instrumentation Engineering

Thangavelu Engineering College

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VIJAY KUMAR BADHRINATH