Vijay Kumar Gautam
Mumbai
Summary
Seeking an opportunity to use my knowledge, hard work, confidence along with expert's guidance and attain deserving position in your organization and enhance knowledge in the field of marketing and team management.
Overview
6
6
years of professional experience
Work History
Senior Account Manager
Magicbricks Realty Services Ltd
Mumbai
09.2023 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies aligning with client goals and market trends.
- Collaborated with cross-functional teams to deliver tailored solutions.
- Analyzed market data to identify new business opportunities for clients.
- Conducted regular meetings to review account performance and address issues.
- Mentored junior team members in best practices for account management.
- Negotiated contract terms to optimize profitability for both parties.
- Utilized CRM software to track interactions and streamline communication processes.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
Account Manager
Bharti Airtel LTD
Mumbai
07.2021 - 09.2023
- Company Overview: (B2B)
- (B2B)
- Managed client accounts and maintained strong relationships with key stakeholders.
- Coordinated project timelines and ensured timely delivery of services to clients.
- Collaborated with cross-functional teams to address client needs and preferences.
- Developed strategic account plans to align services with client objectives.
- Conducted regular meetings to assess client satisfaction and gather feedback.
- Resolved client issues promptly, ensuring seamless communication throughout the process.
- Analyzed market trends to identify opportunities for account growth and retention.
- Mentored junior team members on best practices for account management and customer service.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Account Manager
Tata Tele-services LTD
Mumbai
01.2020 - 01.2021
- Company Overview: (B2B)
- (B2B)
- Managed client accounts and maintained strong relationships with key stakeholders.
- Coordinated project timelines and ensured timely delivery of services to clients.
- Collaborated with cross-functional teams to address client needs and preferences.
- Developed strategic account plans to align services with client objectives.
- Conducted regular meetings to assess client satisfaction and gather feedback.
- Resolved client issues promptly, ensuring seamless communication throughout the process.
- Analyzed market trends to identify opportunities for account growth and retention.
- Mentored junior team members on best practices for account management and customer service.
- Managed multiple accounts simultaneously while meeting deadlines.
Education
B.A. -
Purvanchal University
01.2011
H.S.C. -
Uttar Pradesh Board
01.2008
S.S.C. -
Uttar Pradesh Board
01.2006
Skills
- Client relationship management
- Project coordination
- Strategic account planning
- Market analysis
- Cross-functional collaboration
- Customer retention strategies
- Account growth negotiation
- Sales forecasting
- Team mentorship
- Problem solving
Hobbies and Interests
Driving Motor Bike
Disclaimer
I hereby declare that the above written particulars are to the best of my knowledge and belief. If got a chance to work your organization, then I'll try my best to give you full satisfaction from my work and also prove myself for the best.
Languages
- English
- Hindi
Personal Information
- Father's Name: Lalchandra Gautam
- Date of Birth: 05/08/91
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Account Manager
Magicbricks Realty Services Ltd
09.2023 - Current
Account Manager
Bharti Airtel LTD
07.2021 - 09.2023
Account Manager
Tata Tele-services LTD
01.2020 - 01.2021
B.A. -
Purvanchal University
H.S.C. -
Uttar Pradesh Board
S.S.C. -
Uttar Pradesh Board
Similar Profiles
Suyash JadhavSuyash Jadhav
Zonal Business Manager at Magicbricks Realty Services LimitedZonal Business Manager at Magicbricks Realty Services Limited
Thanusri ParasaThanusri Parasa
Customer Success Manager at Magicbricks Realty ServicesCustomer Success Manager at Magicbricks Realty Services
Mitesh PatelMitesh Patel
Team Leader at Magicbricks Realty Services Ltd. ( magicbricks.com )Team Leader at Magicbricks Realty Services Ltd. ( magicbricks.com )
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY