Vijay Kumar J

Oversee support functions for global clients across diverse geographies (India,Middle East, Indonesia, Singapore, Egypt, Bangladesh).

• Manage cross-functional projects aimed at expanding product usage across HR and payroll services.
• Partner with senior leadership to align support strategies with company growth goals.
• Drive initiatives for cross-utilization of HRMS functionalities to enhance PSP engagement.
• Lead team of 4 Team Leaders and 1 Manager, totaling 30 employees, delivering comprehensive support to over 600 Payroll Service Providers.
• Implemented and monitor KPIs to ensure consistent service delivery across all regions.

• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Delivered services to customer locations within specific time frames.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managing 4 team leaders and 1 manager with overall 30 employees
• Handling over 600 Payroll service providers

• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Work with management to chalk out plan for Support team.
• Plan Support team projects for improvement of operational deliverables.
• Managed and motivated employees to be productive and engaged in work.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Defined clear targets and objectives and communicated to other team members.
• Managed 2 Team leaders and 18 employees.
• Handled more than 3000 customers

• Coach and mentor Team members and work on their areas of opportunity.
• Coordinate with team and resolve all issues within SLAs.
• Review and recommend appropriate changes to all policies.
• Interact with clients and handle client escalations.
• Ensure employee motivation through various activities and channels.
• Liaise with other teams for smooth functioning of Payroll Support team.
• Create supportive environment that is customer-centric and delivers high-quality service.
• Evaluate all team reports and ensure achievement of all team objectives by providing support to team members.
• Evaluate and optimize existing processes and help create systems where required
• Handled 5 team members and over 1800 clients

• Support clients on phone, email or remote support tools in using and deriving maximum value from application
• Acquire and maintain comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure greytHR application to address these requirement, port client data,
• Provide user training and support client in implementing application in their organization in time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in use of all information systems used in implementation of application
• Ensure all project related activities are completed so as to enable organization to continuously track and improve support process
• Handled over 1000 customers

• Acquire and maintain comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition.
• Proactively build strong customer relationships
• Understand client requirements, configure greytHR application to address these requirement, port client data,
• Solutionize either through configurations or workarounds to address client specific requirements
• Support clients on phone, email or remote support tools in using and deriving maximum value from application
• Develop competence in use of all information systems used in implementation of application.
• Ensure all project related activities are completed so as to enable organization to continuously track and improve Implementation process.
• Actively contribute to continuous improvement in areas of implementation process, product and customer support.
• Ensure safe management of customer data and confidentiality

• Conducting payroll transactions in an efficient, accurate & timely manner
• Maintaining and updating payroll information and resolving any discrepancies
• Ensuring compliance by following policies and procedures
• Developing ad hoc financial and operational reporting as required
• Responding to employee questions about compensation, taxes, benefits, and deductions.
• Entering new employee data into company database.
• Handled 8 customers and processed payroll over 15000 employees
• Filing 24Q and generate form 16
• PF, PT and ESI filing