Vijay Kumar M

- Took ownership and accountability for achieving monthly and quarterly sales targets of the experience center.

- Achieved 70% target weightage from conversions and 30% from channel partner onboarding and closure.
- Contributed to both online and offline lead conversions through strategic engagement and follow-ups.
- Developed local CP networks and onboarded new partners to increase business conversions.
- Collaborated with financial institutions to source leads from home loan executives.
- Managed BDEs to ensure they met lead generation and meeting targets, and guided team members to achieve sales goals.

- Maintained Store branding, Product display, and Hygiene standards to deliver premium customer experience.

• Established sales goals and targets for the team, based on the company’s overall objectives and revenue targets.
• Developing and implementing sales strategies and plans to achieve the sales targets, which market analysis, competitor analysis, pricing strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
• Closed lucrative sales deals using strong negotiation and persuasion skills
• Established and cultivated solid business relationships with new or existing customers.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Managed team of 34 ranging from part timers to operation manager, where 650+ customers make walk-ins regularly and Responsible for 6cr+ business
• Trained and mentored new and existing teammates and interns on selling strategies, customer relationship management, and advanced product knowledge
• Resolved escalated customer complaints or queries promptly and efficiently.
• Ensured safe and secure environment operationally where 650+ customers make walk-Ins regularly.
• Trained new staff in relevant processes and procedures.
• Collaborated with other departments to develop effective solutions that meet customer needs.
• Monitored team performance against targets, taking corrective action where necessary.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

• Analyzing and selecting the range selection per the store's catchment
• Building a Local Sports Project within a 5 km radius of the store
• Being accountable for the merchandising, ensuring it is commercially optimized
• Ensuring stock availability and maintaining the right amount of stock regularly
• Piloting for the Department and taking necessary action towards it
• Taking measurable actions for controlling the Shrinkage.

• Improved operations through consistent hard work and dedication.
• Conducted research, gathered information from multiple sources and presented results
• Handled 50+ calls per day to address customer inquiries and concerns
• Carried out day-to-day duties accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed
• Participated in team-building activities to enhance working relationships.