Vijaykumar Patel
Ahmedabad, Gujarat
Summary
Dynamic Business Relationship Manager with proven success at Gro Digital Platforms, excelling in customer relationship management and sales strategy. Achieved significant sales targets while leading a team and implementing CRM systems. Skilled in data analysis and strategic planning, driving growth and enhancing client engagement in the logistics sector.
Overview
10
10
years of professional experience
Work History
Business Relationship Manager
Gro Digital Platforms Limited
Ahmedabad
07.2022 - Current
- Company Overview :- Gro Digital Platforms Ltd. (Gro) is a company that has been jointly incorporated by Ashok Leyland, Ltd. Along with its own subsidiary, Hinduja Leyland Finance Ltd. It has been set up with the aim of providing a digital ecosystem of services in the Indian logistics industry and seeks to improve the efficiency and bring more transparency to the entire industry while benefiting every stakeholder involved in it.
- With customers regarding the HPCL Prepaid eN-Dhan Fuel Card, Fuel Safety Kit like eN-Dhan Kavach, and Gulf lubricant, and Ad-Blue.
- Gro Savings – Get fuel credit cards usable at HPCL pumps nationwide, plus upcoming services like tire credit and toll credit to boost your working capital.
- Service Mandi – India’s largest commercial vehicle service network, offering standardized rates, roadside assistance, and certified mechanics for all commercial vehicle customers who use the HPCL diesel card. We are providing service 24/7. 18,000+ trained mechanics nationwide for roadside assistance and minimal downtime.
- Onboarding all kinds of commercial vehicle mechanics for Ashok Leyland service, Mandi.
- Attending a commercial vehicle breakdown with mechanics through the Service Mandi of Ashok Leyland.
- We are working for the customer regarding spare parts of Leyparts and connecting with retailers, garage owners, and big fleet owners to achieve sales targets for different parts.
- GPS – Track and manage customers' fleets in real time, with vehicle status updates, safety alerts, and trip playbacks.
- Achieving sales targets of eN-Dhan, Kavach, and GPS, and recently adding new products such as insurance and FASTag with IDFC Bank.
- Achieving the sales target of Gulf lubricant through retailers, wholesalers, and customers in Ahmedabad, and its surrounding areas.
- Sales of the HPCL eN-Dhan Card, and following eN-Dhan customers, to increase their consumption.
- Face-to-face meetings with customers and Ashok Leyland dealers in Ahmedabad and the surrounding areas.
- Solve the technical issues of the GPS and HP oil drive track application through the technical team.
- To handle the CRM portal for creating indents, making client profiles, and maintaining a stable price mark if any discounts are given to customers. An ERP portal for creating mechanics, retailers, and our AL dealers' profiles.
- Regular follow-up with large fleet owners and retailers to achieve targets.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Recruited, hired, and trained new hires to optimize profitability.
- Managed a group of four members and supported pan-India new join executives.
- Will provide training for pan-India joining new executives.
- Developed marketing campaigns to increase brand awareness among existing customers.
- Facilitated financial planning seminars and workshops for clients.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Collaborated with internal teams to create customized financial solutions for clients.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Develop operating strategies, plans, or procedures to increase the output of the company, and develop new strategies and new segments, like RMC plants, corporate service provider clients, and GSRTC infrastructures.
- Recognized security risks to properly handle situations.
Customer Support Executive
Commdel Consulting Services Private Limited
Ahmedabad
12.2018 - 06.2022
- POWERED BY ASHOK LEYLAND LIMITED.
- Working with customers regarding HPCL eN-Dhan Prepaid Diesel card for fuel filing and Fuls Safety Device like eN-Dhan Kavach.
- Assisted customers with product selection based on their individual needs and preferences.
- Assisted customers with product installation and setup.
- Maintained accurate records of customer interactions.
- Answered customer inquiries via phone, email, and chat.
- Performed troubleshooting on technical problems, such as customers facing some recharge issues and all. I will provide service 24/7.
Data Analyst
Krish Soft Web Solution
Ahmedabad
02.2015 - 06.2018
- Optimized existing database structures for better performance on analytics tasks.
- Leveraged SQL queries to extract, transform and load data into databases.
- Developed dashboards with Tableau to monitor key performance indicators.
- Provided data-driven solutions to support decision making.
- Maintained documentation of all the processes related to Data Analysis.
- Created and designed business intelligence databases, spreadsheets or outputs.
Education
Course On Computer Concept - CCC
Kama College of Vocational & IT
Palanpur Gujarat12-2023
M.Tech - Information Technology
Shridhar University
Pilani Rajasthan07-2014
B.Tech - Information Technology
Pacific Institute of Technology
Udaipur Rajasthan07-2012
GSHEB Board - High School
Shree M.B. Karnavat High School
Palanpur Gujarat03-2012
GSEB Board - Intermediate
Shree M.B. Karnavat High School
Palanpur Gujarat03-2006
Skills
- Customer relationship management
- Sales strategy
- Data analysis
- CRM systems and tracking
- Technical troubleshooting
- Market research
- Team leadership
- Project management
- Cross-selling strategies
- Client onboarding
- Communication skills
- Networking skills
- Strategic planning
- Client engagement
- New business generation
- Time management
- Sales expertise
Languages
Gujarati
First Language
Hindi
Beginner (A1)
A1
English
Elementary (A2)
A2
Affiliations
- Activity at Ashok Leyland Dealerships
- Activity at Mechanics Garage Location
- Activity at Fuel Bunk Areas
- Activity at Retailer and Distrubators Areas
Timeline
Business Relationship Manager
Gro Digital Platforms Limited
07.2022 - Current
Customer Support Executive
Commdel Consulting Services Private Limited
12.2018 - 06.2022
Data Analyst
Krish Soft Web Solution
02.2015 - 06.2018
Course On Computer Concept - CCC
Kama College of Vocational & IT
M.Tech - Information Technology
Shridhar University
B.Tech - Information Technology
Pacific Institute of Technology
GSHEB Board - High School
Shree M.B. Karnavat High School
GSEB Board - Intermediate
Shree M.B. Karnavat High School
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