Vijay Kumar Sharma
Manager
Jaipur
Summary
To work in an organization that is progressive, offers highly challenging opportunities and value meritocracy. To gather exposure in all areas, equipping myself for senior position.
Overview
9
9
years of professional experience
1
1
Language
Work History
Manager
Delhivery LTD
01.2022 - Current
- Ensures end to end smooth running of station operations for the assigned area/cluster
- Ensures all the operational SOPs are followed, and timely audit is conducted
- Monitors Zero Breach across Region in terms of shipments closures within defined TAT
- Monitors zero missing shipments in terms of Value & Numbers and also ensures zero fake updates in the software
- Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
- Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
- Suggests various models for new pin code expansion of new location / cities across cluster and also scouts for facilitiesfor the new DCs
- Acts as a people manager and coordinates with HR for FEs’ salaries, other issues & grievances
- Ensures FEs’ follow proper dress code and maintain their behavior with customers
- Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages
- Monitors security parameters across region and ensures no unlawful activity occurs
- Planning for Outsource Delivery Center ODC
- Expansion of store network
- Keeping Store Flex Capacity in Network
- Monitoring Allocation of Store on DC & Route Level
- Sharing Plans for smooth operations
- Keeping low cost with great flexibility for Smooth operations
RETAIL STORE MANAGER
S AND S CORPORATION
Jaipur
08.2017 - 01.2022
- Oversaw inventory tracking, management and counts, maintaining accurate stock records
- Meeting with clients virtually or during sales visits
- Establishing new business
- Working towards monthly or annual targets
- Reviewing sales performance
- Resolved customer problems by answering questions, investigating concerns and building positive rapport
- Managed staff scheduling and payroll effectively,continually working within costing budgets
RETAIL SALES MANAGER
NIKHIL CORPORATION
Jaipur
07.2013 - 02.2015
- Actively listened to customers' needs and advised on cost- effective solutions
- Develop business strategies to raise our customer's pool expand store traffic and optimize profitability
- Ensure high level so customers satisfaction through excellent service
- Maintain out standing store condition and visual merchandising standards
- Complete store administration and ensure compliance with policies and procedures
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Increased service standards on shop floor by improving staff accessibility and confidence applying selling techniques.
STORE, IN-CHARGE
SPICE RETAIL LTD
Jaipur
12.2010 - 06.2013
- Responsibility
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing
- Customer Satisfaction ratings
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Completed point of sale opening and closing procedures
- Supervised guests at front counter, answering questions regarding products
- Devised processes to boost long-term business success and increase Profit levels
- Protected store from loss or theft by setting and enforcing clear security policies
- Delivered high-quality results within budget and time frame targets.
Education
MBA -
Jaipur National University
B.A. - undefined
Rajasthan University
12th -
State. Ajmer Board
Jaipur10th -
State. Ajmer Board
Jai[urSkills
Good communication and presentation skills
Dedication to excellence and a strong work ethic
Ability to adapt to any situation
Principle of safety
Strong problem solving and analytical skills
Positive team oriented, friendly, ability, to work under pressure
Discipline well organized, hard worker, creative, open minded and willing to learn
Fast learner, adaptive, self-motivated, responsible with strong organization ability
Timeline
Manager
Delhivery LTD
01.2022 - Current
RETAIL STORE MANAGER
S AND S CORPORATION
08.2017 - 01.2022
RETAIL SALES MANAGER
NIKHIL CORPORATION
07.2013 - 02.2015
STORE, IN-CHARGE
SPICE RETAIL LTD
12.2010 - 06.2013
MBA -
Jaipur National University
B.A. - undefined
Rajasthan University
12th -
State. Ajmer Board
10th -
State. Ajmer Board