Summary
Overview
Work History
Education
Skills
Weaknesses
Hobbies and Interests
Languages
Timeline
Work Availability
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Vijay Kumar Upadhyaya

Gurugram

Summary

Experienced Sales & Marketing Professional with 36+ years of experience in the Automobile Industry. Successfully managed sales teams and exceeded revenue targets at Companies. Proficient in developing effective Sales Strategies, building strong Client Relationships, and managing complex projects. Accomplished significant growth in revenue by over 100% during my Job tenure.

Overview

37
37
years of professional experience

Work History

Sales Head- Spare Parts

M/s Cyber Automobiles Pvt. Ltd.
Gurgaon
09.2022 - Current
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered services to customer locations within specific timeframes.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Paid attention to detail while completing assignments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Passionate about learning and committed to continual improvement.

Asst. Sales Manager - Spare Parts

M/s Honda Motorcycle & Scooter India Pvt. Ltd.
Manesar
03.2001 - 12.2022
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Liaised between customers and product development team to recommend product improvements.
  • Organized promotional events and interacted with community to increase sales volume.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Sales Executive

M/s Hindustan Motors Ltd.
- 01.2000
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Technical Assistance

M/s Hindustan Development Corporation Ltd.
Kolkatta
01.1987 - 01.1998
  • Gathered, organized and distributed technical documentation.
  • Installed technical hardware and software in deskside support environment.
  • Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
  • Maintained knowledge support base regarding equipment warranties and repair needs.
  • Performed minor maintenance and repair on malfunctioning computer equipment.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Fielded user queries and service requests to promptly address issues.
  • Transferred computer files between programs.
  • Recorded information surrounding system failure to assist future rebuilds.
  • Implemented system upgrades to help mitigate vulnerabilities.
  • Served as point-person for support requests with clients and vendors.
  • Repaired hardware infrastructure using hand tools and components.
  • Prepared technical presentations and other materials for advisory meetings.
  • Logged inventory of functioning systems to maintain user accessibility.
  • Liaised with customers, communicating and resolving problems and concerns.
  • Researched common technology performance issues to assist with diagnoses.
  • Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
  • Provided technical guidance and support to team members.
  • Reviewed product-specific resources to determine optimal implementation.
  • Updated supervisor on status of projects.

Education

Mechanical Engineering - Mechanical Engineering

The Calcutta Technical School
Kolkatta
06.1987

Skills

  • System oriented
  • Strong interpersonal skill
  • Good listener
  • Department Head
  • Spare Parts
  • Manage Spare Parts
  • Spare Parts Management
  • Spare Parts Forecasting
  • Spare Parts Inventory Management
  • Parts Sales
  • Hot Spare
  • Parts Sales and Upselling
  • Parts Manufacturing
  • Vehicle Parts
  • Managing Parts
  • Parts Organization
  • Identify Parts
  • Parts Management

Weaknesses

Listening News

Impatience

Multitasking

Hobbies and Interests

  • Travelling
  • Reading
  • Cooking Food

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Bengali
Upper intermediate (B2)

Timeline

Sales Head- Spare Parts

M/s Cyber Automobiles Pvt. Ltd.
09.2022 - Current

Asst. Sales Manager - Spare Parts

M/s Honda Motorcycle & Scooter India Pvt. Ltd.
03.2001 - 12.2022

Technical Assistance

M/s Hindustan Development Corporation Ltd.
01.1987 - 01.1998

Sales Executive

M/s Hindustan Motors Ltd.
- 01.2000

Mechanical Engineering - Mechanical Engineering

The Calcutta Technical School

Work Availability

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