VIJAYKUMAR VASAV

Skill Set: ServiceNow, Integration hub - AD spokes, power shell, TSSA, Beatbox

Automation using Integration hub (IH) AD spokes

• Implemented automation for AD activities using AD spokes and change templates
• Customer will create standard change in ATF2 service now and then change task will invoke automations through flow action (Ad spoke) which will do activities in customer AD using power shell scripts
• Power shell scripts associated with flow action and performed the actions received by change ticket
• Created connection and alias through mid-server which set up in customer environment

Automation using Beatbox and BBSA

• Developed the catalog items to create mailboxes, meeting room, personal mailbox using Beatbox and server operations like decommission, restart, add server using BBSA
• Developed the automation framework for creating the mailbox, meeting room, folders using Beatbox tool
• Developed the automation for server related activities like restart, decommission and adding new server using Bladelogic (BSA) tool
• This automation will be driven through SRM framework and Change task automation
• The data will be triggered through RFI or fault service utility.

Skill Set: ServiceNow, CASD, UAPM

• Set up SLA, category/sub category, service catalog, build transform maps to load CIs in Service Now
• Convert business needs into technical aspects which will be further implemented per customer needs
• Build domain specific risk assessment for change ticket
• Developed automated testing framework (ATF) to test various functionality after release in service now.
• Developed inbound email action for different customers i.e
• Create call ticket then further transfer to Incident/Request using GR loader script
• Perspectium: Integration of two different service now instances using Perspectium for incident in real time data synch
• Perspectium message broker is used to integrate Tizona and Excalibur instances
• Currently, only the incident object is integrated
• ServiceNow to CA service desk: CA SD to service now (Telespace) integration is two-way integration
• Designed to create Telespace incident and Service Request tickets based on tickets created by Service Desk for specific assignment group
• It also accept changes from Telespace via Fujitsu (CA SD) web services and rest APIs
• Enhancement, maintenance and support of Tfs (CA Service Desk r11.2 and r12.5).

Skill Set: CA-SD, CA Workflow

• Worked on this project for 1.3yrs
• Implementation of E & Y processes defined for Call, Incident, Problem and Change management using CA work flow 1.1.x and Service desk r12.1
• As Technical Lead implemented CA Service desk r12.1 and CA Work Flow 1.1.x for Call, Incident, Change and Problem management processes
• Provided technical inputs to team for customization and configuration of SD r12.1 as per business requirements
• Collecting business requirements from customer and then further explain to team to implement in the application
• In Problem/Incident management it includes five different roles viz. Co-coordinator, Line support team, subject matter expert, knowledge administrator and incident/problem Manager with different privileges as per process defined.
• The ticket will be transferred to respective groups and notify the team members of the concerned groups. Comments from different groups will be logged in the ticket during the process flow.
• Implemented custom reports apart from OOTB as per KPIs required by client using Business Objects XI r2 (WEBI info view).

Skill set: CA service desk, UAPM

• Worked on the project for 3 years in UK
• Developed functionality to integrate Service desk 6.0 and Argis for data synchronization
• Installation, configuration and customization of Service desk 6.0 and Argis is done and added new fields as per business requirement
• Developed functionality / interface for ticket creation/updation between Service desk 6.0 and Argis and Clarify (inbound and outbound)
• Developed functionality to load bulk data for CIs, organization, locations and contacts in Service desk 6.0 and Argis.
• Implementation of E & Y processes defined for Call, Incident, Problem and Change management using CA work flow 1.1.x and Service desk r12.1
• As Technical Lead implemented CA Service desk r12.1 and CA Work Flow 1.1.x for Call, Incident, Change and Problem management processes
• Provided technical inputs to team for customization and configuration of SD r12.1 as per business requirements.

Skill set: C#.Net, SQL server

• Worked on this project for the duration of 2 yrs
• This is e-governance project sponsored by world bank
• This application is developed to keep the track of work/activities carried out in rehabilitation program for people and development storage water tank by various govt
• Departments (agriculture, revenue).

Skill Set: VB, ASP, SQL Server

Canteen Expert (CSD billing application) for NDA Khadakwasla

• They are dealing with selling of items purchased from CSD depot
• Daily report for consumption of items and fast moving items and prepare list of items to be procured based minimum order quantity

Commercial excise and Inventory management system

• This module maintains inventory of raw material and finished goods
• It keeps the track from Quotation along with cost sheet which includes the cost of raw Material and other bought out items, Sales order P.O., GIN, Inspection /Stock Updating
• Shop floor activity Job work / Vendor related activities i.e
• Vendor wise stock register Sales invoice, Sales/Input rejection, This also makes the plan for production according to availability of raw material and Delivery schedule (marketing schedule).
• Production planing and quality control system