VIJAY MAHADEV SAKPAL
Resume Writer
Mumbai,Maharashtra
Summary
A customer-centric professional with over 20+ years of experience in business operations, customer relationship, training, team management and content development Proficient in developing good relationship with customers by providing solutions to their requirement and resolving their queries within TAT Proven track record of managing operations and customers with good communication skills Skilled in computer applications to develop and execute various training programs effectively as per the requirement of the audience/client Highly skilled at building and developing relationship with customers to retain customers and provide excellent services to the customers Competent leader, effectively leading a team and driving results as per the organisational objectives Proficiently prepared presentations; developed and facilitated workshops and training courses with strong knowledge of MS Office – Word, Advance Excel, and PowerPoint
Overview
20
20
years of professional experience
1
1
Certification
Work History
TL
Y-Axis Solutions Pvt Ltd
Mumbai, Maharashtra
09.2018 - Current
Learning & Development Manager
Edubridge Learning Pvt Ltd
Mumbai
05.2016 - 05.2018
- Developed training material for 4 new courses for skill development training (BCBF, FOE, Financial Literacy, Time Management) as per NSDC, PMKVY, different sector councils and state guidelines
- Conducted training for Trainers and Training Managers as well as assessed the Trainers and Training Managers competencies in course delivery and course knowledge as a Master Trainer
- Efficiently managed Sambhavna Project - A project for orphanage students to educate them on financial literacy and vocational career courses after schooling
- Managed the operations of Rajasthan and North East region in coordination with Regional Managers from course inception till the recruitment of participants
- Involved in the TNA (Training Need Analysis), Training Calendar preparation, Schdule Management, Batch Inception, Course Delivery, Participant Feedback and Recruitment of Participant activities
Customer Relationship Manager
Millenium Toyota
Mumbai
04.2015 - 05.2016
- Proficiently dealt with customers on a daily basis to understand their feedbacks, complaints for sales and service and sustained the top position in the Customer First as per Toyota Policy
- Conducted meetings with Outlet Heads, General Manager, Sales Manager, Service Manager and respective cross functional teams to give feedbacks from customers and areas of improvement
- Analyze customer feedback, queries and issues to implement solution based activities in the team to reduce overall complaints to zero
- Overseeing and maintaining the complete sales process as per guidelines set by TKM (Toyota Kirloskar Motors)
Team Manager
Arpeo Solutions Pvt Ltd
Mumbai
08.2012 - 01.2015
Holiday Sales Consultant
Karma Royal Group, Royal Resorts
, Goa
05.2010 - 06.2012
Team Leader - CV
Nurture3 Pvt Ltd
Mumbai
05.2008 - 04.2010
Customer Service Associate
WNS Global Services
Mumbai
12.2006 - 05.2008
Team Leader
TATA Teleservices (Maharashtra) Ltd
Mumbai
12.2004 - 12.2006
Team Leader
Shell Transource Ltd
Mumbai
04.2004 - 11.2004
Education
Master of Commerce - Management Studies
2003
Bachelor of Commerce - Accounts and Taxation
2001
SCHOLASTICS - Charge, Business Management
Apr 2004
Certification
Project Planning & Management | Operations Management | Customer Relationship | Process Administration | Strategic Planning | Sales Managment | Content Curation | Content Development | Business Development | Training & Development | Team Management | Communication Management | Resume Writing | Report Management | Training Material Preparation | Advance Excel Formulas | Strong Analytical Skills, Advance - Proprietary Training for Customer Relations by Toyota Kirloskar Motors (2015)
Basic Customer Relation Course by Toyota Kirloskar Motors (2015)
Computer Diploma in MS Office, DTP and Web Designing software by Grand Computer (2001)
40 WPM English Typing by National Institute (1998)
End of Résumé
Additional Information
- Key Deliverables: Managing a team of 8 CV
- Training new hires on the process and CV
- Key Deliverables: Initiated CV
- Developed various communication material, including business introductory correspondence, business presentations for management and articles on CV
- Published varied articles for online marketing on CV24-7 and Arpeo Solutions sites Managed a team of Sales Executives, CV
Timeline
TL - Y-Axis Solutions Pvt Ltd
09.2018 - Current
Learning & Development Manager - Edubridge Learning Pvt Ltd
05.2016 - 05.2018
Customer Relationship Manager - Millenium Toyota
04.2015 - 05.2016
Team Manager - Arpeo Solutions Pvt Ltd
08.2012 - 01.2015
Holiday Sales Consultant - Karma Royal Group, Royal Resorts
05.2010 - 06.2012
Team Leader - CV - Nurture3 Pvt Ltd
05.2008 - 04.2010
Customer Service Associate - WNS Global Services
12.2006 - 05.2008
Team Leader - TATA Teleservices (Maharashtra) Ltd
12.2004 - 12.2006
Team Leader - Shell Transource Ltd
04.2004 - 11.2004
Mumbai University - Master of Commerce, Management Studies
Mumbai University - Bachelor of Commerce, Accounts and Taxation
Grand Computer Education, Welingkar Institute of Management - SCHOLASTICS, Charge, Business Management
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