Vijay Raj Kasturi
Tech Lead
Hyderabad,Telangana, India
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Tech Lead position. Ready to help team achieve company goals. Respectful self-motivator gifted at finding reliable solutions for software issues. Fluent in English, Hindi and Telugu languages and accustomed to working with cross-cultural, global teams.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Tech Lead
Cognizant Technology And Solutions
Hyderabad, Telangana
04.2016 - Current
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Coordinated deployments of new software, feature updates and fixes.
- Developed conversion and system implementation plans.
- Developed next generation integration platform for internal applications.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Corrected, modified and upgraded software to improve performance.
- Designed and developed analytical data structures.
- Tuned systems to boost performance.
- Tested and deployed scalable and highly available software products.
- Conducted data modeling, performance and integration testing.
- Designed and implemented scalable applications for data extraction and analysis.
- Analyzed work to generate logic for new systems, procedures and tests.
- Estimated work hours and tracked progress using Scrum methodology.
- Inspected equipment, assessed functionality and optimized controls.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Translated technical concepts and information into terms parties could easily comprehend.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Created proofs of concept for innovative new solutions.
- Built databases and table structures for web applications.
- Tested functional compliance of company products.
- Performed SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Co-ordinated with resolver groups, vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3).
- Provided inputs to FAQ database / KR / contributed towards updating knowledge articles.
- Contributed continuous service improvement plans (CSI).
- Responsibly developed induction documents in consultation with relevant stakeholders for the project and ensured successful completion of induction process for new joiners.
- Effective floor Management People / Team:
- Continually assessed skill level and provide intervention assistance.
- Contributed to and participate proactively in knowledge sharing sessions.
- Encouraged team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team / individual achievement.
- Ensured team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adherence to Organizational policies and processes (including companies security policies, LP, timelines etc)
- Participated in recruitment drives.
- Filled the activities, Efforts and ticket details in Applens application without any delay.
- Submitted the timesheet on every Friday without any delay.
Senior Process Executive
Infosys
Pune, Maharashtra
06.2014 - 12.2015
- Determined change management needs and defined behaviors for effective program management.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Led methodology development to outline basic process parameters for operations.
- Developed remediation plans for team to provide compliance attestation and reported common control procedures and effectiveness.
- Developed systematic methodology for communicating results to team and facilitating feedback and response.
- Evaluated emerging technologies to identify opportunities, trends and best practices to strengthen business platform and development practices.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
- Employed data modeling technologies to simulate business process alterations, ascertaining maximum ROI with minimal associated risk.
- Engineered process modernization efforts to evaluate and replace legacy protocols with more efficient methods.
- Provided strategic and operational recommendations for improvement across departments.
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Implemented standardized reporting methodology using Tableau, Salesforce and etc., to facilitate easy communication and interpretation.
- Enhanced cost savings, increased efficiency, improved service quality process to facilitate monitoring of correlations and metric trends.
- Investigated basic issues and escalated more complicated concerns.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Prepared accurate documents for customer and business needs.
Education
Master Of Computer Applications (MCA) - Computer Engineering Technology
Noble Institute of Science And Technology (NIST)
Visakhapatnam, Andhrapradesh 10.2017 - 11.2020
Bachelor Of Computer Applications (BCA) - Computer Engineering Technology
Aditya Degree And PG College
Visakhapatnam, Andhrapradesh 04.2011 - 03.2014
Skills
Operational analysis
Accomplishments
- Documented and resolved Trouble Shooting and Cost Cutting issues which led to Client Appreciations.
Additional Information
Tech Lead with 9+years of experience incorporate IT, specializing in ServiceNow,
Salesforce, Oracle Siebel CRM, AppDynamics and Oracle SQL Database.
Proven ability to lead and manage teams, deliver projects ontime and with in budget,
and meet or exceed customer expectations. Expertise in a variety of technical domains, I have worked with multiple technical projects and currently working as a Tech Lead in a L2 project. Responsibilities Conduct KT sections to new joiners. Update or create monthly shift handover reports, activity trackers, etc. Monitor and acknowledge incidents in SNOW. Monitor application health in terms of load and performance. Inform or connect with the L2 team in the occurrence of P1 and P2 incidents. Inform or connect with the L2 team in the occurrence of incident resolution SLA breaches, as per the priority. Check critical emails from IT alerts and react proactively before the business alerts the team. Perform daily business jobs and activities as per the scheduled time. Accomplishments Upheld SLA requirements for deliverables. Demonstrated strong problem-solving management skills. Provided 24x7 at-desk monitoring of application health check dashboards, alerts, mailbox, App Dynamics load balancing, and incidents in ServiceNow. Monitored application health in terms of load and performance, ensuring optimal performance and identifying any potential issues.
Certification
[AppDynamics - [201-INTERMEDIATE] on], [Cognizant Technology and Solutions] - [Learning & Development Certificate of completion]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
[PS246933-Cognizant Certified Frontline Leaders People Leadership Program (A-SA-M) - [201-Intermediate]] - Company [Cognizant] Learning & Development Certificate of completion and received [Frontline People Leader] Digital Badge.
11-2023
Certified [[NEW]Ultimate AWS Certified Cloud Practitioner CLF-C02], Company [Udemy] - Certificate no: [UC-675426db-a3d4-449e-bate-ff7c8ed16141]
10-2023
Certified [PL/SQL by Example - Beginner to Advanced PL/SQL], [Udemy] - Certificate no: [UC-4bfad5b9-3604-413d-88a3-da0d14dff1e5]
09-2023
[Six Sigma Yellow Belt - Knowledge Based assessment [201- Intermediate]] Company - [Cognizant] Learning & Development Certificate of completion
09-2023
[Robotic Process Automation - RPA Overview] [Udemy]Certificate no: [UC-3c11d1a6-91d4-4dba-a285-285841b07a25]
09-2023
[Assertiveness Training & Assertive Communication] Training - Certificate no: [UC-582fb109-96c2-4790-8187-a2c73a297371]
09-2023
[AppDynamics - [201-INTERMEDIATE] on], [Cognizant Technology and Solutions] - [Learning & Development Certificate of completion]
08-2023
Certificate of Completion [Certified Six Sigma Yellow Belt Training] - Company[Udemy] Certificate no: [UC-51cef069-556b-42b3-addc-c9b393cc491f]
08-2023
Certified [AUTOMATION ANYWHERE CERTIFIED ADVANCED RPA PROFESSIONAL], [AUTOMATION ANYWHERE AUTOMATION 360] - Licence no: [AAADVCA360-42595433]
12-2021
Master Of Computer Applications (MCA) - Computer Engineering Technology
Noble Institute of Science And Technology (NIST)
10.2017 - 11.2020
Tech Lead
Cognizant Technology And Solutions
04.2016 - Current
Senior Process Executive
Infosys
06.2014 - 12.2015
Bachelor Of Computer Applications (BCA) - Computer Engineering Technology
Aditya Degree And PG College
04.2011 - 03.2014
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