Vijay Raj R
IT Operations
Chennai,Tamil Nadu
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 7 years of experience in IT Operations. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
IT Operations Analyst
Yext
Chennai, Tamil Nadu
2022.05 - Current
- Part of Yext India – Hyderabad branch office implementation in the IT standpoint.
- Managing IT Operations Yext India team.
- Provide leadership and supervision, work assignments, establish priorities and workflows, and monitor and manage the completion of tasks on time.
- Manage the onboarding and offboarding of users.
- Lead IT projects and deploy new IT systems and services.
- Managing IT vendors, contracts and service level agreements and perform vendor risk assessments.
- Execute infrastructure strategy, architecture, and processes.
- Implemented IT applications like Oomnitza – Asset management tool, Zscaler-SaaS security platform, Zero Touch Deployment for Mac and Windows machines, Jira Service management tool.
- Implemented Canon MPS Secured printer, Zoom Conference room, office BGM system, and Display Signages.
- Develop department policies, process and procedures documentation and provide internal training to department and impacted end users.
- Ensure compliance of department and organizational polices.
- Maintain desktops, laptops, printers, software and software licenses.
- IT Procurement and Vendor management.
- Managing conflicting priorities, deliverables, and schedules.
- Managing and making changes in MDM (JAMF and Intune) to keep the devices up to date
- Manage and maintain office network and access management.
- Introduce new IT-related software and
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Production Support: Senior Engineer
Hogarth Worldwide
Chennai, Tamil Nadu
2021.12 - 2022.05
- Managing junior engineers and handling high priority tickets.
- Managing entire lifecycle of systems (i.e., Apple Mac OS/iOS, Windows)
- OKTA, O365, Team Pass, Zendesk, zoom administration, MS Authenticator, Team Pass.
- Providing technical leadership, mentorship, and guidance to the Level 1 support team as well as cross functional teams
- Administer and maintaining existing device management frameworks (JAMF, Intune) and identity management solutions (OKTA, AD).
- Jump desktop management for remote working. • Creating SOPs & KBs in Confluence.
- Quality and Ticket queue monitoring.
- Adobe Creative Cloud and MS Office support.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior IT Analyst
Ramboll India Pvt. Ltd.
Chennai, TAMILNADU
03.2020 - 12.2021
- Providing End to End support to UK region as a UK regional support SPOC.
- Deploying devices to End-users.
- OKTA, O365, AD, MFA, 1Password, Intune, SCCM.
- Deploying windows 10 image and Mac with version updates.
- Active directory, Azure, O365, Intune, SCCM administration.
- Creating SOPs & KBs in Confluence.
- Quality and Ticket queue monitoring.
- Providing Knowledge transfer to new Teammates.
- Coordinating with Lenovo and Apple Support team for Hardware support and replacement.
- Line Manager Monthly Report access management.
- Investigated system issues and implemented resolutions to reduce downtime.
Senior Desktop Support Engineer
Artech Information Systems LLC
Chennai, TAMILNADU
06.2018 - 03.2020
- Hardware and software troubleshooting in Windows & Mac.
- Ticket queue monitoring and Asset management
- AD account creation/deletion, Configuring Mailbox in Exchange.
- Coordinating with various teams whilst handling high priority issues.
- Drafting reports whilst it is required to be sent, shared on daily and weekly basis.
- Attending bridge conference on daily basis on behalf of team to provide update to Client.
- Migrating user data from Windows 7 to Windows 10 using USMT.
- Working with different vendors for provision and other services.
- Creating SOPs and KBs for critical issues.
Associate Professional Systems Administrator
Dxc Technology Co
Chennai, TAMILNADU
09.2015 - 06.2018
- Software installation and troubleshooting over remote in Windows & Mac.
- Performing hardware and network troubleshoots.
- Configured Mailbox in Exchange, backup of user mailbox.
- Scheduled outage(s) during client maintenance period.
- NA regional SPOC, Ticket monitoring.
Education
MBA - International Business Management
05.2018 - 05.2020
Bachelor of Science - Computer Science
06.2016 - 06.2018
High School Diploma -
06.2013 - 05.2015
Skills
Mac OS Operating System
undefinedAccomplishments
Yext India
• Implemented Yext Hyderabad office from the IT Infra standpoint.
Ramboll
• Received multiple appreciations from top management and Clients.
• Provided additional role as UK Regional Support SPOC.
Artech Infosystems
• June Newsletter: Second Top Performer in other country office list (WBG).
• Top Performance Q3: First among the Client feedbacks: Consistent 5s
throughout Q3(WBG)
• Received multiple appreciations from top management and Clients
• Artech Top Performer Award (2018-2019)
DXC Technology
• Spot Reward for handling 500+ Tickets in a month with 100% client
Satisfaction.
• Promoted as a SME for NA region support team in DXC
Certification
Comptia A+
Timeline
IT Operations Analyst - Yext
2022.05 - Current
Production Support: Senior Engineer - Hogarth Worldwide
2021.12 - 2022.05
Comptia A+
09-2020
ITIL V4
05-2020
Senior IT Analyst - Ramboll India Pvt. Ltd.
03.2020 - 12.2021
Senior Desktop Support Engineer - Artech Information Systems LLC
06.2018 - 03.2020
Alagappa University - MBA, International Business Management
05.2018 - 05.2020
Tamil Nadu Open University - Bachelor of Science, Computer Science
06.2016 - 06.2018
Associate Professional Systems Administrator - Dxc Technology Co
09.2015 - 06.2018
Aalim Mohammed Salegh Polytechnic College - High School Diploma,
06.2013 - 05.2015
Similar Profiles
Alexandra SaninoAlexandra Sanino
HR Business Partner - Europe at YextHR Business Partner - Europe at Yext
Wendy MisikowetzWendy Misikowetz
Director, Enterprise Sales at YextDirector, Enterprise Sales at Yext
Saptarshi MukherjeeSaptarshi Mukherjee
Platform Consultant at YextPlatform Consultant at Yext