Vijayram Iyer

- Managed asset management and life cycle for Daimler, ensuring optimal utilization and compliance with client expectations.

- Introduced DaaS (Device as a Service) for them in the TAF (Twice as Fast) process, which will help provide assets, complete requests, handle incidents, etc. within SLA.

- Maintaining complete inventory and onsite logistics in coordination with vendor partners, and making sure that system entries and services are taken care of as per agreed terms.

Coordinated inventory management and on-site logistics with vendor partners.

- Inwarded assets and accessories globally using client tools for effective tracking.

- Inwarding of assets and accessories globally for the client in tools.

- Served as catalog manager, aligning new requirements with market standards to meet client needs effectively.

• Asset Management:

- Primary in charge of asset life cycle management and was committed to using consistent, efficient, and quality processes to meet timelines and deliverables according to requirements and SOPs.

Procured assets, reconciled the annual asset count, and ensured SLA compliance.

- Raising PR as per requirements, following up with the vendor for timely delivery of material, and capitalizing the same after processing the GRN.

- Ensures detailed physical inventory tracking and staging.

- Reconcile and report inventory discrepancies.

- Maintaining up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).

- Monitored and analyzed trends in company expenditure and inventory control in order to make recommendations for the future, to identify areas for possible savings and/or asset optimization.

- Support sub-areas' fiscal planning activities with planning and analysis.

- Managed active resourcing forecast spreadsheets for all multi-disciplined work in the office, while reviewing and assessing weekly actual hours reported.

- Integrated database for Asset Management with other applications, importing from Workday, Systems Management Server/System Center Configuration Manager (SMS/SCCM), exporting to help-desk applications (AHD), and publishing directly to the corporate intranet.

- Consulted with Resource Management leaders to resolve outstanding issues and conflicts.

- Working on AHD (Advanced Help Desk) ticketing service request and incident handling.

- Coordinating with the service delivery team, users, TRG, and providing inputs, estimations, technical and commercial reviews, and checking on the receipt of IT assets, and ensuring that they are captured for inventory tracking in the relevant system in order to meet the business requirements, and optimum resource utilization.

- Providing inputs on related systems and processes, IT asset usage, utilization, and demands from the users to manage the IT resource procurement group in order to aid effective financial management and business requirements of the organization.

- Maintains a strong focus on understanding the impact of work when completing tickets and assigned Inventory and Asset Management.

- Tracking AMCs in order to ensure that the required IT assets are under maintenance to have optimum asset utilization, availability, and business continuity.

- Managed loaner equipment rollouts and coordinated end-of-lifecycle hardware collection to ensure timely resource availability.

- Recovering assets from separated users.

- People Management:

- Managed a team of over 20 freelance and contract-based employees involved in user-end task management of hardware IT assets for a user base of 50,000, including three data centers via CMDB, SCCM, AD, and an asset management tool.

- Managed the contractor relationships, including financial oversight and invoice payments, with a focus on the utilization of contract resources while at the same time optimizing permanent resource allocation.

- Supervised resource management teams in sub-areas, focusing on performance enhancement and effective task delegation.

- Provide leadership and direction.

- Identify improvements to the continuous resource management process, and develop and share leading practices across sub-areas.

- Collaborated with the engineering team to keep the workstation images up to date with the latest drivers.

- Identify over- and under-utilized personnel, and bring in additional resources to balance their workload with their peers.

- Work closely with multiple managers, and other leaders, to complete scheduling assignments.

- Oversee the performance management activities for the direct reports on your team.

- To work collaboratively with peers across the Operational Resources division.

- Provide insights and drive organizational effectiveness, succession planning, workforce management, talent acquisition, training, and development.

- Identify poor performance or morale among client-serving staff. Work with the APT and Resource Management leaders to address these issues.

- Periodically tracking the outages, interacting with vendors and vendor engineers on day-to-day IT asset breakdown, and ensuring optimum response and problem resolution in order to aid availability and service continuity.

- Audit Support:

- Support for internal and external audits.

Conducted a quantitative and qualitative review, inspection, and confirmed the received equipment's configuration prior to handover.

IT Store Management:

Ordered, received, tagged, stored, tracked, and deployed IT equipment.

- Performed inventories and usage monitoring of all IT assets, and recorded findings, changes, and physical location.

- Compared warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement.

Maintained an accurate database of the company's assets and maintenance contracts, and placed orders for hardware, software, and maintenance renewals.

- Managed loaner equipment rollouts, and end-of-lifecycle collection, packaging, and shipping.

- System and Automation:

- Familiarity with a variety of field concepts, practices, and procedures to better develop and implement new systems, and efficient workflows (Amanat/Asset management system).

- Proactively identify and address scheduling issues.

- Coordinated with business units in the selection of replacement devices.

- Managed e-waste handling and buyback processes to ensure compliance and sustainability.

- Oversaw the IT Asset Management and Computer Replacement program to ensure appropriate replacement cycles. Established a project plan that includes a schedule, budget, and communications plan, with tasks and resources.

- Developed strategies for external relationships to implement plans for auctioning, recycling, or otherwise selling obsolete assets.

- Managed invoicing and payment processes to maintain financial accuracy and accountability.

- Conducted reconciliation processes to ensure accuracy in financial reporting and asset tracking.

- Monitored compliance with established procedures for managing hardware assets.

- Making sure the processes are compliant in terms of the standard operating procedures for hardware assets.

- Led business continuity planning efforts to maintain operations in response to the COVID pandemic.

- Served as chief point of contact for BCP activities during COVID pandemic, ensuring resource and supply management for remote work assets.

- Handled the resource and supply management availability, especially for the remote working assets.

- Supported the remote employees for all hardware- and software-related issues.

- Performed weekly inventory management, with discussions on updates with the management team.

- Major Accomplishment:

- Active contribution for a new, upcoming location at Phase III (New Location for Infosys in Pune) office in terms of setting up all IT infrastructure for employees.

- Extending support to a new location with current responsibilities.

Managed asset life cycle, including creation of asset IDs, system updates, allocation and de-allocation of hardware assets, and disposal.

Facilitated employee e-separation process, ensuring compliance with company policies.

Processed invoice payments and managed outstanding balances for timely vendor settlements.

- Annual reconciliation of assets.

- Prepare monthly reports of advance help desk.

- Process invoice payments and outstanding.

- Handling e-separation.

- Material receipt and store management.

Prepared monthly reports on help desk activities to track performance and identify areas for improvement.

- Processed purchase requisitions (PR) in SAP across facility domains, ensuring timely procurement of civil, electrical, stationery, housekeeping, and consumables.

- Raise purchase orders after the approval of PRs.

- Coordinated with vendors for material acquisition and processed payments upon receipt confirmation, maintaining strong vendor relationships.

- Oversaw annual maintenance contracts for facility assets to ensure operational efficiency.

- Provisions: Foresee the expected expenses monthly, and coordinate with finance for payment processing.

- Expedite outstanding payments as per requirements.