Vijay Chavan
Pune
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements. Professional in the Australian energy market specializing in metering and billing for energy retailers. Expertise in navigating regulatory requirements and optimizing operational processes has led to enhanced compliance and efficiency. Proven track record of implementing innovative solutions that drive customer satisfaction and operational excellence. Committed to leveraging industry knowledge to contribute to sustainable energy practices. Dynamic energy market professional with a deep understanding of the heavily regulated Australian energy landscape. Demonstrates expertise in navigating key regulations and compliance frameworks, including the National Electricity Rules (NER) and National Energy Retail Rules (NERR). Proven ability to adapt to regulatory changes affecting metering and billing operations, ensuring optimal performance and adherence to industry standards by Australian Energy Market Operator (AEMO). Keen on leveraging regulatory knowledge to drive innovation and improve operational efficiency. Experienced compliance professional with a deep understanding of the National Electricity Law (NEL) and the National Gas Law (NGL), ensuring adherence to regulations that govern the energy market. Proven track record in developing and implementing compliance strategies for retailers, enhancing operational integrity. Core competencies include regulatory analysis, risk management, and policy development. Committed to supporting sustainable practices within the energy sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst
AUSNET
Pune
11.2024 - Current
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Translated user needs into actionable items that could be addressed by IT teams.
Business Analyst
POWERCOR
Melbourne
03.2018 - 06.2024
- Billing Processes: Knowledge of billing cycles, tariff structures, and how energy usage data is translated into customer bills is essential. This includes understanding peak and off-peak rates, demand charges, and any special tariffs, like feed-in tariffs, for solar customers.
Exception management in billing involves identifying and resolving discrepancies in billing data, such as estimated readings versus actual readings, and handling customer disputes effectively. - Mastered knowledge of regulations related to smart meter deployment including installation protocols and data privacy standards.
- Implemented continuous improvement initiatives, optimizing processes and lowering operational costs.
- Developed comprehensive training materials and facilitated workshops tailored for daily operations and exception handling.
- Addressed customer inquiries and complaints promptly for efficient resolution.
- Communicated business requirements, participated in system testing, and aligned changes with business needs.
- Collaborate with stakeholders from different departments to elicit and document business requirements for software development projects
- Conduct thorough analysis of existing processes, identify areas for improvement, and propose solutions to enhance operational efficiency
- Facilitate workshops and interviews to gather requirements, ensuring clear communication and understanding among stakeholders
- Create comprehensive and clear business requirement documents, including use cases, user stories, process flows, and acceptance criteria.
- Collaborate closely with development teams to ensure accurate and timely implementation of requirements.
- Perform data analysis and develop reports to provide insights and support decision-making processes.
- Conduct user acceptance testing, and ensure proper documentation and resolution of any issues or defects.
- Collaborate with project managers to develop project plans, timelines, and resource allocation, adhering to Agile or Waterfall methodologies.
- Assist in change management activities, including training, and documentation updates.
- Provide post-implementation support, including troubleshooting, and issue resolution.
- Actively involved in the analysis of change requests, developing use cases, and new requirement scoping using Agile/Waterfall methodology, covering the entire SDLC until delivery.
- Triages and works on business top-priority BAU incidents and problems, ensuring no SLA breach and that all regulatory compliance is met for electricity distributors while working on the CHED project.
- Demonstrated good knowledge of database concepts, including Oracle SQL.
- Brings in good experience of strengthening the existing in-house solution by suggesting code improvements and developing automated tools using Jenkins and Fitnesse for monitoring.
- Proficient in designing workarounds to reduce incidents and solve customer problems.
- Wide experience working with small and large IT infrastructure and security teams.
- Comfortable using ServiceNow ITSM tools, HP Quality Center, Jira, Confluence, and Jenkins.
- Ability to prioritize objectives and drive the team toward achieving the common goal.
- Provided safe, reliable, and affordable electricity to approximately 1.2 million Victorian customers daily.
- Facilitated power transmission between utility networks and end-users with precision.
- Provided accurate meter data to energy retailers for streamlined billing processes.
Business Analyst
Origin Energy
Pune
10.2010 - 03.2018
- Company Overview: Origin Energy Limited is a leader in Australia’s energy sector and the country's largest electricity generator, bulk hot water supplier, natural gas wholesaler, and electricity, natural gas, and LPG retailer.
- Origin Energy uses Gentrack Velocity as a billing application for commercial and industrial customers of Origin Energy.
- Understanding requirements from functional specifications clearly, and application maintenance.
- Preparing billing plans, billing reports, and batch reports.
- Coordinating with different teams, such as SAP, Testing, and the AMS Team.
- Origin Energy Limited is a leader in Australia’s energy sector and the country's largest electricity generator, bulk hot water, natural gas wholesaler, electricity, natural gas, and LPG retailer.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provide support and assistance to the development team in integrating Business-As-Usual (BAU) applications within the CISOV framework.
- Execute deployment processes using Continuous Integration and Continuous Deployment (CI/CD) concepts.
- Enhance the CISOV system to ensure smooth operations, troubleshoot issues, and incorporate minor enhancements.
- Integrated vendor-provided features into existing applications.
- Engage in solution proposals for client needs during application development.
- Develop reusable components for improved application speed and stability.
- Performed code evaluations and enforced necessary modifications.
Education
Bachelor of Science - Computer Science
Navnirman Shikshan Sanstha
RatnagiriSkills
- Business Requirements Gathering
- Process Analysis and Improvement
- Data Analysis and Reporting
- Analyzing client requirements
- Requirements Elicitation and Documentation
- Gap Analysis and Feasibility Studies
- Data mapping
- Project management
- Dell Boomi Developer
- Analytical & Problem-solving skills
- ITIL knowledge
- Change Management
- Confluence
- Jira
- Agile Delivery
- Salesforce Database
- SOQL
- MS Azure
- ServiceNow
- Itron
- PL SQL
- SAP
- Incident and Problem Management
Certification
1. SAP S/4HANA Asset Management
2. Salesforce Administrator Certified
3. Salesforce Platform Developer I Certified
4. Salesforce AI associate
5. Associate Dell Boomi Integration Developer Certified
6. Azure Fundamental Certified.
7. Professional ITIL@4 foundation Certified.
8. Workato: Enterprise Automation Certification.
9. Workato: Workato_Automation Pro I
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Business Analyst
AUSNET
11.2024 - Current
Business Analyst
POWERCOR
03.2018 - 06.2024
Business Analyst
Origin Energy
10.2010 - 03.2018
Bachelor of Science - Computer Science
Navnirman Shikshan Sanstha
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