VijaySairam Nandivada

• Working for Data Support related to Clients in NA
• Worked on SQL related queries related to Data
• Creating OEM's and extracting Data
• Setting up Installs through MS - Access
• Segregating and filtering data with SQL rules
• Worked for Dealer Socket and Reynolds and Reynolds OEM
• Regular updates posted on SalesForce as communication
• Handling Clients on call
• Splitting files and appending to reduce size of data
• SQL rules used for mapping and merging
• Data Verification
• Adding BDE rules to execute Data
• Running SQL Web queries
• Creating JIRA tickets on Escalated Issues
• Troubleshooting on Info IQ tool related to dealers Data
• End to End support for the dealers related to Data
• Assisting dealers on missing Data files
• Regular Interaction with clients
• Appending client related data
• Writing SQL queries
• Uploading files to cloud once data conversion completes
• Worked on PUTTY to check latest feeds
• Worked on Microsoft Authenticator Internal
• Assisting team related to Data Feeds
• Salesforce to communicate regularly with clients
• Worked on CRM E - lead
• Data related to NA Car Dealers
• Worked on FTP drives for transferring files

· Worked as Senior IT Associate, Client NTT DATA International Voice support. Client Humana,

· Handling IT support related Issues

· Supporting the tools for Customer support service Executives

· Handling, Password Issues for Client applications

· Troubleshooting Outlook, MS Teams, Skype Issues

· Troubleshooting Windows 10, Device Management, Printers, Monitor related issues

· Troubleshooting CRM application

· Troubleshooting Browsers- MS Edge, Google Chrome

· Handling BSOD, Blue Screen Error, Black Screen Error Issues

· Escalating the Issues to supervisors

· Authenticating the users before providing the Temporary Passwords to reset their account, tools.

· Resetting User accounts

· Worked as Process Associate for GOOGLE Account Recovery & E-mail Support (Sep 2018 – Mar 2020)

· Handling the Google accounts and authenticating the accounts

· Returning the account to the Right Owner of the account

· Blocking the hijacked person from the account

· Closing the case within provided TAT

· Following the guidelines and working according to the update

· Handling the E-mails from the customers

· E-mails regarding issues like Google scratch cards

· Replying for the customer emails within provided TAT

· Solving the customer queries & issues through the E-mail

· Addressing the E-mails and replying to the customers

· Converting the other language emails into English language to understand the query

· Following the quality parameters of the drafting e-mail

· Worked as a Snr.HR Executive Campus Marg

· Searching candidates through assigned Job Portals,

· Taking their First Round of Interviews,

· Checking their communication skills in all aspects,

· Judging candidates profile in First Attempt,

· Going in through their Resume,

· Notifying each and every word of candidate,

· Questioning about Technical skills,

· Questioning about their strengths,

· Negotiating candidates package,

• Grooming candidates according to Client requirements for Operations.

• · As process associate for 07 months year(2016) in branch of JIO CS
• · Attending customer calls pan India,
• · Solving their issues (Network Related LTE/VoLTE),
• · Educating customers about 4G Network and its Benefits,
• · Guiding customers to install APN Settings,
• · Checking Customers Handset and Capabilities.
• Performed quality assurance checks on transactions and account actions to assess compliance