Vijayshree Minumala
Senior Operation Manager
Hyderabad
Summary
Dynamic Sales and Operations Leader with over 16 years of experience in driving revenue growth, managing high-performing teams, and executing strategic sales initiatives across digital marketing and technology sectors. Proven track record in overseeing quarterly revenues up to $284 million, leading cross-functional teams, and delivering exceptional client outcomes in APAC and EMEA regions.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Senior Operations Manager
Concentrix Malaysia
09.2022 - Current
- Lead operations supporting Meta's Facebook Ads program, managing a team of 128 FTEs across APAC markets.
- Developed and executed regional sales strategies, contributing to a quarterly revenue of $284 million.
- Enhanced agent and team lead performance through targeted enablement programs, improving program KPIs.
- Fostered strong client relationships, providing insights and optimization strategies to drive campaign success.
- Spearheaded weekly, monthly, and quarterly business reviews, aligning operations with revenue goals.
Operations Manager
Regalix India Pvt Ltd
01.2021 - Current
- Managed sales and account management programs for Google Ads and LinkedIn, overseeing UK and US markets.
- Drove revenue generation and customer satisfaction, consistently exceeding sales targets.
- Developed and implemented sales strategies, unlocking market potential and achieving revenue goals.
- Recruited, trained, and retained top talent, building high-performing sales teams.
- Conducted performance reviews and identified opportunities for operational improvements.
Assistant Manager (Ireland, UK, and South Africa)
Regalix India Pvt Ltd
10.2017 - 12.2020
- Led a team of 14 FTEs for UKI and 12 FTEs for South Africa, delivering consultative sales solutions.
- Analyzed client performance data to develop strategic plans, ensuring long-term business growth.
- Trained teams on effective sales pipeline management and implementation.
- Identified process improvement areas, sharing best practices across markets.
Quality Lead (UKI)
Regalix India Pvt Ltd
01.2015 - 10.2017
- Provided continuous training and coaching to improve AdWords knowledge and sales skills.
- Ensured compliance with client standards, maintaining high-quality service delivery.
- Resolved client concerns by analyzing account performance and providing effective solutions.
Account Manager (UKI)
Regalix India Pvt Ltd
04.2014 - 12.2014
- Managed a portfolio of 500 accounts, achieving marketing goals through strategic sales initiatives.
- Identified business development opportunities, upselling in-house features and products.
Process Associate (Australia & NZ)
Genpact
08.2012 - 04.2014
- Provided client support for AdWords, troubleshooting account performance and policy concerns.
- Ensured 100% customer satisfaction, meeting monthly targets.
Financial Consultant (USA)
JP Morgan-Chase
09.2007 - 07.2012
- Resolved collection issues, reaching out to over 450 delinquent accounts monthly.
- Trained new hires, enhancing product knowledge and team performance.
- Awarded the Circle of Excellence for an internal project focused on increasing promise rates.
Customer Service Representative (UK Market)
First Source
03.2006 - 09.2007
- Assisted UK-based customers with dish connection services, billing, and product upselling.
Education
Bachelor of Commerce -
Periyar University
01-2011
Skills
Strategic Sales Leadership
Revenue Growth & P&L Management
Client Relationship Management
Team Development & Coaching
Digital Marketing & Advertising
Operational Excellence
Cross-Functional Collaboration
Data-Driven Decision Making
Experience in handling:
Google Ads
Facebook Ads
LinkedIn Advertising
Timeline
Senior Operations Manager
Concentrix Malaysia
09.2022 - Current
Operations Manager
Regalix India Pvt Ltd
01.2021 - Current
Assistant Manager (Ireland, UK, and South Africa)
Regalix India Pvt Ltd
10.2017 - 12.2020
Quality Lead (UKI)
Regalix India Pvt Ltd
01.2015 - 10.2017
Account Manager (UKI)
Regalix India Pvt Ltd
04.2014 - 12.2014
Process Associate (Australia & NZ)
Genpact
08.2012 - 04.2014
Financial Consultant (USA)
JP Morgan-Chase
09.2007 - 07.2012
Customer Service Representative (UK Market)
First Source
03.2006 - 09.2007
Bachelor of Commerce -
Periyar University