VIJAYTA SENGAR

• Direct customer handling Assisting
• Escalating issues and providing resolution on real time
• Handle support tickets and provide online live chat inquiries and email replies services to customers
• Follow up with customers to ensure their technical issues are resolved
• Successfully achieved basic company KPIS ( ART, ACW, AHT)
• Quality audits and C-sat target from starting of month
• Chat support
• Customer Relationship Management
• Communication
• Customer satisfaction
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Addressed inquiries, resolved customer issues and managed customer relations.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Educated customers on special pricing opportunities and company offerings.

• Met and exceeded productivity targets by handling every interaction with top-notch customer service.

• Identify and develop new streams for revenue growth and maintaining relationships with customers to achieve repeat/ referral business, insure continuous interaction with the customer to make sure that areas of concerns can be worked upon for improved service levels
• Attends sales and trade meetings and reads related publications to obtain current market condition information, business trends, and industry developments
• Also, provide demonstrates and explains use of installed equipment and production processes
• Responsible for after sale service
• Functional Areas
• Development of overall business
• Responsible for profitability and growth of the category
• Adherence to company policies and procedures
• Responsible for motivating, discipline, training, and development as well as review of managers and executives
• Trained and managed team of 30 employees.

• Set monthly goals for sales and marketing teams and provided resource support.

• Generated over 30 crores in corporate revenue.

• Analyzed sales and marketing reports to determine target areas for growth and set additional goals.

• Sales of Heavy Equipment in line with company policy, Preparation of sales forecasts as required and activity striving to meet targets
• Professional and appropriate to approach customers to support business growth, brand differentiation, sales margin and customer loyalty, worked closely with financial team to provided solutions to customers that require these service
• Professional and appropriate to approach customers to support business growth, brand differentiation, sales margin and customer loyalty, worked closely with financial team to provided solutions to customers that require these service.
• Created customer loyalty programs to increase repeat business