Results-driven and hands-on Software Quality Assurance (QA) Manager with 15+ years of experience leading high-performing QA teams, managing stakeholders, and ensuring top-tier software quality. Expertise spans multiple domains, including video, app analytics, multimedia (audio/video standards), OTT, Bluetooth profiles, and Wi-Fi coexistence.
Strong Agile project management background, covering task planning, Scrum updates, and retrospectives. Proven leadership in automation projects, driving innovation and efficiency in QA processes. Skilled in post-integration validation, leading tool training sessions, organizing Hackathons, and fostering cross-team collaboration.
Track record of building and mentoring high-performing teams while aligning QA initiatives with business goals. Adept at implementing best practices to enhance team efficiency and software quality. Experienced in ISO 9001 and ISO 27001 (2022/2013) audits, successfully leading internal and external certification processes.
Extensive hands-on experience in diagnosing and resolving Quality of Experience (Quality of Experience) issues in OTT applications using the Conviva dashboards for data-driven analysis.