Vijay Vittal Rao R

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Communicated regularly with customers to gain insights into their needs.
• Coordinated with other departments to ensure smooth flow of operations.
• Resolved conflicts between team members in an effective manner.
• Ensured compliance with safety regulations and company policies.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Analyzed business performance data and forecasted business results for upper management.

• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
• Helped less experienced staff manage daily assignments.
• Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
• Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
• Protected and enhanced company reputation, promoting mission and values in all professional interactions.
• Optimised employee schedules by balancing company priorities.
• Implemented staffing strategies to secure qualified personnel to meet business demands.
• Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Implemented strict quality standards for consistent company representation across multiple channels.
• Helped senior management plan and carry out daily operations and meet key objectives.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.

ð Handling transport:

· To check the shift schedules.

· To check route schedules.

· To check Kilometers.

· Monitoring 200 vehicles Pickup and Drops

· Routing, scheduling and deployment of vehicles with high priority.

· Daily checking mail’s for ADHOC updation s

· Responding for the mail requests

· Coordination with Vendor for efficient Transportation

· Generating Transport MIS reports

· Making the Daily, Weekly, Monthly reports.

ð Handling Operations:

· Managing day to day operations.

· Educating on the Logistics Policy to the Internal Customers,

· Coordination for ensuring that the Transport Team delivers quality of service to the entire users.

· Coordinated for effectively reducing the Operating Cost without compromising on the quality of service.

· Supported Compliance /Quality check for all the vehicles.

· Ensuring the Transport Safety & Security to the transport users.

• Recognised & Appreciated as COVID Warrior by senior leader ship team.

· Facilitation of transport operations on 24/7 basis for about 5000 employees.

· Organize the transport service, monitor the activity cycle and improve the services.

· Ensure efficient system procedure are in practice.

· Accountable to run the transport function in a most efficient manner.

· Ensuring the optimum utilization of the cabs, through back to back routing.

· Improve the efficiency of operation and maintaining consistency.

· Interacting with the staff at all level for any kind of communication/feedback regarding the transport.

· Ensure proper documentation is in place for all the transport activities.

· Have proper ramp for security guards so as to have continued security cover for the staff during the odd hours.

· Putting efforts in order to continuously improve upon the efficiency in terms of cost reduction, and timely arrival/departure.

· Looking after routing.

· Ensuring that the drivers and vendor staff are adequately trained before being inducted into service.

· Giving recommendations to the various functions and departure as regards to making changes for improvement.

· Ensure the safety compliance of all employees while using the transport services.