VIJEETH KUMAR YEMPALLY
JANGAON
Summary
Dynamic professional with a proven track record at WIPRO, excelling in quality assurance and policy enforcement. Recognized for exceptional communication skills and a keen attention to detail, I consistently achieved high-quality scores and enhanced user experience through data analysis and effective moderation strategies.
Overview
2
2
years of professional experience
Work History
Associate
WIPRO
HYDERABAD
12.2024 - Current
- Implemented procedures to assure precision and promptness when addressing customer inquiries.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Investigated complaints regarding inappropriate or offensive material.
- Reviewed content for compliance with internal policies and procedures.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Assisted in developing strategies to improve the quality of user experience on the platform.
- Monitored user-generated content for violations of community standards.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Responded promptly and effectively to customer queries about moderation decisions.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Collaborated with other teams within the organization to address issues quickly.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Content Moderator
Concentrix Daksh Services India Pvt Ltd
03.2023 - 08.2024
- Review User Generated Content and label the Cases/Tickets as per the KB
- Enforce Community Guidelines on the Video Reviews
- Monitor User Behavior and trends on the review cases that came in
- Enforce the policy updates and skill up with recent KB Updates
- Gathering doubt cases and seeking help from the support team
- Meeting and exceeding the production targets
- Cross trained & worked on 2 Workflows due to the business requirement
- Worked on Channel Monetization due to business requirement
- Analyze the content trend in channel and also monitor the behaviour of content
- Working on the gray area scenario and also Discuss with SME and Quality Team
- Filling the RCA Sheets where the Errors Occurs on the ID's be it a channel or video
- Maintained High-Quality rate in the team and received good feedback from the management and client
- Has Been a Consistent Performer for 6 Month's
- Got live in the first Quality Cycle with a 98% score
- Got Star performer of the Month With 100% Quality Score in Channel Monetization
- Got appreciation From the Client for Finding the Error in KB and also from Training Team
Education
B. Tech - Mechanical Engineering
Christu Jyothi Institute of Technology and Sciences
07.2019
INTERMEDIATE - MPC
SRM Junior College
04.2015
SSC -
Narayana Concept School
05.2013
Skills
- Effective communication
- Self-motivated to work
- Quality assurance
- Policy enforcement
- User behavior analysis
- Community guidelines
- Attention to detail
- Teamwork
- Core Java
- HTML
- CSS
- My SQL
Projects
A DETAILED STUDY REPORT ON NAVAL SHIP PULL TUG, 04/01/18, 05/31/18, I have done my mini project at the naval dockyard, Vishakhapatnam for 30 days. We have been guided by our superiors and studied the engines, types of power, propulsion systems, turbines, working capacity of tugs, and size of tugs of the naval ship. DESIGN AND OPTIMISTIC ANALYSIS OF MIXED FLOW IMPELLER, 03/01/19, 05/31/19, I have done my major project on mixed flow impeller design using CREO software and analysis with CFD analysis. A detailed study report is given by our teammates on how it is performing and the capacity and discharge ratio per minute.
Hobbies and Interests
- Playing cricket
- Chess
- Watching Movies
- Singing Songs
Accomplishments
- Received the best Inspiring performance Award
- Best Stand out Performer over Quality across 6 months
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Associate
WIPRO
12.2024 - Current
Content Moderator
Concentrix Daksh Services India Pvt Ltd
03.2023 - 08.2024
B. Tech - Mechanical Engineering
Christu Jyothi Institute of Technology and Sciences
INTERMEDIATE - MPC
SRM Junior College
SSC -
Narayana Concept School
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