VIJENDER VERMA
Senior Manager
Summary
To work in a professional environment, With a growing and dynamic organization, specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personal strengths.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
1
1
Language
Work History
Store Manager
Levis Strauss
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Team Leader, Sales Operations
Levis Strauss & Company
04.2023 - 05.2024
- Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
- Assisted in recruiting top talent by participating in interviews as well as onboarding new hires effectively to ensure their success within the organization.
- Cultivated a positive work environment, fostering strong teamwork and high employee morale.
- Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
- Analyzed sales metrics to identify trends, adjusting strategies accordingly for sustained growth.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
- Expanded retail operation through successfully developing 42 stores.
- Achieved 17% retail product portfolio growth over previous period.
- Successful in managing team of employees in MBO retail store.
- Supported retail distributors, dealers and customers through in-person and telephone support.
Fashion Assistant
Bebe
04.2022 - 04.2023
- Pressed and folded items upon arrival in store to increase visual appeal.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Cleaned, closed, and secured store at end of shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
FASHION ASSISTANT
RELIANCE BRAND LIMITED, MYNTRA
01.2022 - 04.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales
FASHION ASSISTANT
LEVI
09.2017 - 01.2020
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Built customer loyalty and retention by delivering excellent shopping experiences
Education
12th -
CBSE Board
New Delhi 04.2010 - 2011.05
10th - Middle School Education
CBSE Board
NEW DELHI 04.2008 - 2009.04
Bachelor of Arts - Programme
IGNOU
New Delhi 20192 - Current
Skills
Staff training and development
Opening and closing procedures
Customer Relations
Training and mentoring
Store displays
Staff Management
Operations
Employee training
Store merchandising
Retail inventory management
Team building
Store operations
Shift scheduling
Timeline
Store Manager
Levis Strauss
05.2024 - Current
Team Leader, Sales Operations
Levis Strauss & Company
04.2023 - 05.2024
Fashion Assistant
Bebe
04.2022 - 04.2023
FASHION ASSISTANT
RELIANCE BRAND LIMITED, MYNTRA
01.2022 - 04.2022
FASHION ASSISTANT
LEVI
09.2017 - 01.2020
12th -
CBSE Board
04.2010 - 2011.05
10th - Middle School Education
CBSE Board
04.2008 - 2009.04
Bachelor of Arts - Programme
IGNOU
20192 - Current
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