Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Strengths
Computer Skills
Personal Details
Timeline
Generic

Vijendra Patel

Thane

Summary

Looking for the challenging post in reputed company where it would be a pleasure to use my skills and knowledge for the benefit of the company.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager (Project Management)

FSS (FINANCIAL SOFTWARE & SYSTEMS)
Mumbai
12.2022 - Current
  • Company Overview: FSS (FINANCIAL SOFTWARE & SYSTEMS) is a globally leading payments technology provider with solutions spanning Issuance, Acquiring, ATM, Reconciliation, Security and Real-Time Payments.
  • Currently responsible for handling IOB (Indian Overseas Bank) & IDFC Bank projects.
  • Monitoring key performance to track Team’s performance & identify areas for improvement.
  • The current completion count for IOB is 500 out of 500 & IDFC is 20 (100) & Canara Bank 100 ATMs project in pipeline.
  • Primarily after PC (Purchase Committee) approval is received for certain Bank project, so in very next moment we notify respective Vendor to start-up with the work.
  • Further for documentation purpose we notify them via mail about the agreed scope-of-work and conclude the task within the agreed TAT of 30 days.
  • For speedy work, we allot WO# (Workorder #) and PO# (Purchase Order #) to the respective Vendor, for immediate start-up. Parallelly, we maintain precise tracker & Master Data at our end for our respective clients. As this ease to identify the total count, the completion count & finally the pending count and TAT for closing the same.
  • Secondarily a regular follow-up are carried out with individual vendors and ensure that they conclude the task as per the agreed SLA
  • Once the site turns ready in all aspects, then we are liable to notify our Clients for creation of ATM ID & ATM IP for Tech-Live & Cash-Live the ATM / Recycler
  • Doing this entire activity will lead to an increase in Project revenue and will further lead to successful completion of entire project.
  • Relocation & Re-Utilization of ATMs & Respective Assets
  • TIP (Transaction Improvement Plan) (April - 20 To November-22)
  • ATM / Recycler Relocation

Sr. SLA Executive (PAN India)

TATA COMMUNICATION PAYMENT SOLUTION LTD.
Mumbai
03.2013 - 10.2013
  • Co-ordinating & handling all the escalations and queries of AGM / ZM / CM and Senior Managers of Bank regarding each & every issue of managed services / field operation & site related issues through mail and verbal communication.
  • Resolving & reporting all the critical and Platinum ATMs escalations.
  • Working on uptime, downtime & availability reports to avoid ATM non-functionality & immediate conclusion
  • Review and carry out root cause analysis for all repeated service requests and use this information to improve service delivery.
  • Ensure the best quality in services provided in line with the agreed Service Level Agreement with the customer.
  • Attending monthly meetings with clients to ensure best services are provided.
  • NCR CORPORATION INDIA PVT LTD.

Project Implementation Co-ordinator (AT&T APAC Region)

NCR CORPORATION INDIA PVT LTD.
Vikhroli
03.2012 - 02.2013
  • Company Overview: An ATM Manufacturing Company which also provides onsite services to the clients for installing and uninstalling the network equipment for AT&T like LAN, WAN, WLAN, Access Points, etc.
  • Responsible for handling entire APAC (Installation & De-installation) of various complexities of CISCOs. These include APAC total 13 nation i.e. India, China, Hong Kong, Japan, Taiwan, Indonesia, Philippines, Vietnam, Thailand, Singapore, Malaysia, Australia, & New-Zealand.
  • Develop & assist in the creation and ongoing management of the schedule. Update, track, and adjust the rollout schedule on a timely basis.
  • Create installation scheduling requests and ensure that all customer installation/deployment activities are scheduled and completed to the client’s requirement with the given TAT
  • Responsible for maintaining the rollout schedule.
  • Ensure services provided are consistent with the Customer contract & are put in place and NCR receives payment for services rendered.
  • Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.
  • Provide updates to the project status reports.
  • Participates in regular meetings with key team members to review backlog, inventory, and order status and to jointly resolve issues.
  • Service Coordinator (Karnataka State)

MT (Medical Transcriptionist)

CBay Systems
Vikhroli
05.2006 - 04.2007
  • Company Overview: CBay Systems is a healthcare BPO company in India that offers medical transcription & other value added services.
  • Worked as Medical Transcriptionist for an MNC name as CBay Systems (Vikhroli, Mumbai)
  • Medical Transcription is transcribing U.S. Physician’s dictated audio file.
  • So each time a physician examines his / her patients, further they both maintain a voice record in a Gadget name as “Dictaphone “
  • Our job begins once the Audio File are uploaded in our respective system i.e. Z-Drive Folder.
  • Later we begin transcribing that audio recorded file, in accurate manner and draft them in proper format and are sent further to our reporting head for analyzing purpose.
  • Later the same gets reviewed by the next level for reconfirmation purpose, and finally the files are uploaded from their end.

Education

Bachelor's Degree - Commerce

Mumbai University
01.2005

Skills

  • Decision-making: Following a consistent method of observation, research, analysis and problem-solving, I was able to confront customer requests and complaints, increasing sales and foot traffic and reducing costs
  • Active Listening: By hearing out the team and informing my decision-making with the opinions of my front line, I was able to create an environment in which staff turnover reduced by 40%, and efficiency increased

Certification

  • Awarded “Quarter – 1” award for successful completion of SBI BANK MVS i.e. Software Upgradation Activity ) in (FSS 2023)
  • Awarded “Kalpana Sheel” Certificate for sharing creative ideas in (FSS 2021)
  • Awarded Special Achievement Certificate for improving the TXN count for the loss-making ATMs – in (FSS 2021)
  • Awarded Employee of the Month Award in (FSS – 2014)
  • Awarded Territory Performance Award in (NCR -2011)
  • Achieved appreciation from Global Client i.e. (APAC region (Asia Pacific) for customer satisfaction (Received Mail from Client) in (NCR 2012)

Languages

English, Hindi, Marathi, Gujarati

Disclaimer

If I am selected, it shall be my endeavor to fulfill my work in given TAT Kindly let me have a line in response and oblige DATE: PLACE: Mumbai { Vijendra R. Patel }

Strengths

  • Team Leadership
  • Customer Satisfaction
  • SAP
  • Conflict resolution
  • Problem Solving
  • Process optimization

Computer Skills

Computer literate (MS Windows –98, 2000, XP and MS Office (Word, Excel Power Point and Access) –98, 2000, 2003. Internet Applications Surfing, E-Mails)

Personal Details

  • Date of Birth: 2nd June-83
  • Gender: Male
  • Marital Status: Married
  • Nationality: Indian
  • Languages known: English, Hindi, Marathi & Gujarati

Timeline

Assistant Manager (Project Management)

FSS (FINANCIAL SOFTWARE & SYSTEMS)
12.2022 - Current

Sr. SLA Executive (PAN India)

TATA COMMUNICATION PAYMENT SOLUTION LTD.
03.2013 - 10.2013

Project Implementation Co-ordinator (AT&T APAC Region)

NCR CORPORATION INDIA PVT LTD.
03.2012 - 02.2013

MT (Medical Transcriptionist)

CBay Systems
05.2006 - 04.2007

Bachelor's Degree - Commerce

Mumbai University

Similar Profiles

CREATE PROFILE
Vijendra Patel