Vijesh Menon
Bangalore
Summary
Dedicated and results-driven InfoSec Leader with 18 years of overall experience and a proven track record in developing and implementing effective governance, risk management, and compliance strategies. Adept at fostering cross-functional collaboration to enhance overall security posture and regulatory compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Director - Information Security
Sigmoid (Astar Data LLP)
Bangalore
12.2024 - 04.2025
- Head the Information Security department for the organization.
- Prepare the InfoSec roadmap with initiatives and activities to be implemented across the organization.
- Hire the right talent, and enable team members to develop their skills and expertise.
- Liaise with external vendors and consultants to implement security-related solutions and safeguard the organization's information and information-facilitating assets.
- Develop InfoSec training modules, and educate employees at the organizational level.
- Ensure that all GRC-related activities are completed in a timely manner.
IT GRC - Manager
TheMathCompany Pvt Ltd
Bangalore
03.2023 - 11.2024
- Reporting to the CISO and supervising resources to perform the tasks related to Governance, Risk and Compliance (GRC) initiatives for daily IT & InfoSec Operations
- Develop and implement IT governance frameworks, policies, and procedures to ensure alignment with industry best practices and regulatory requirements
- Conduct regular audits and assessments to evaluate the effectiveness of IT controls and processes, and recommend improvements as necessary
- Define GRC roadmap for the organization and present it during InfoSec Steering Committee Meetings
- Coordinate and facilitate cross-functional teams to ensure the integration of security and compliance considerations into IT projects and initiatives
- Participate and support audits for ISO 27001, SOC2 Type 2 Attestation and GDPR Assessment as per the organizational and client requirement
- Lead risk assessments to identify and prioritize potential risks, and collaborate with relevant stakeholders to develop and implement risk mitigation strategies
- Provide guidance and support to business units in the development and maintenance of Business Continuity and Disaster Recovery plans
- Prepare and deliver training programs on IT security awareness and compliance requirements for employees at all levels of the organization
- Security Audits and Assessments
- Policy Development
- Incident Response
- Business Continuity and Disaster Recovery
- Client/ Stakeholder Management
- Project Management
- Security Awareness Training
- Decision-Maker
- Problem-Solver
- Team Builder
Senior Manager - Delivery Management (IAM)
Kyndryl Solutions Pvt Ltd
Bangalore
08.2010 - 02.2023
- Spearheaded team of 35 technical resources across Bangalore, Gurgaon, Hyderabad & Australia
- Collaborated with clients across different geographies such as NA & APAC
- Implemented continuous improvement program within delivery model (IAM)
- Ascertained BAU activities are executed seamlessly and achieved SLA target for supported clients consistently
- Supervised operational requirements and ensured timely completion of knowledge transfer during transition of accounts/team members
- Devised & Assessed procedure documents detailing gaps with reference to core IAM activities and client's business requirements along with proposed resolutions
- Removed gaps by identifying burning issues within processes, performed Root Cause Analysis (RCA) and derived conclusive action plans
- Identified addition/reduction of FTE's required to support business through workload analysis
- Defined service standards & guidelines, governance structure that serve as benchmark for excellent service delivery for multiple global clients
- Developed mechanism for transition for global clients using robust share service model; establish framework of transformation, transition, and delivery model
- Front-leaded service operations including KPI's, SLA Management, Volume Management, Headcount & Forecasting
- Driven monthly service reviews & evolution forums with Client & Leadership, integration with project counterparts including proactive problem management, daily change calls & incident management
Senior Technical Support Associate
Dell International Services India Pvt Ltd
Bangalore
06.2009 - 07.2010
- Led projects and analyzed data to identify opportunities for improvement
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Technical Support Executive
Sitel Corporation India Ltd
Bangalore
01.2007 - 06.2009
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
B.Sc. - Mathematics
University of Calicut
Kerala04.2003
Skills
- Strategic IT Operations & Leadership
- IT Governance
- Risk Management
- Compliance Management
- Identity & Access Management
- Security Audits and Assessments
- Policy Development
- Incident Response
- Business Continuity and Disaster Recovery
- Client/Stakeholder Management
- Project Management
- Security Awareness Training
- Decision-Maker
- Problem-Solver
- Team Builder
Certification
- Certified Information Systems Auditor (CISA), 03/01/22
- ISO 27001 Lead Auditor, 09/01/19
- ITIL v3 Foundation, 03/01/14
- CISA
- ISO 27001 LA
Accomplishments
- Successfully attested SOC2 Type2 & ISO 27001 Certification for the organization in 2023
- Earned 'Outstanding Contribution' Award as Operations Manager in 2021
- Promoted as Operations Manager in 2015
Languages
- English
- Malayalam
- Hindi
Timeline
Associate Director - Information Security
Sigmoid (Astar Data LLP)
12.2024 - 04.2025
IT GRC - Manager
TheMathCompany Pvt Ltd
03.2023 - 11.2024
Senior Manager - Delivery Management (IAM)
Kyndryl Solutions Pvt Ltd
08.2010 - 02.2023
Senior Technical Support Associate
Dell International Services India Pvt Ltd
06.2009 - 07.2010
Technical Support Executive
Sitel Corporation India Ltd
01.2007 - 06.2009
B.Sc. - Mathematics
University of Calicut
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