Vijesh V C
Alappuzha
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Senior Executive Customer Support & Homecare
Confident Group
10.2020 - Current
- Resolved customer complaints regarding properties purchased .
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Ensured that all customer queries were handled quickly and professionally.
- Prepared detailed reports of daily activities for management review.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
- Responded promptly to customer inquiries regarding maintenance charges & others .
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Credit Assistant
Spandana Sphoorthy Financial Limited
11.2018 - 09.2020
- Collections
- Gathering credit reports, financial histories and other data for credit analysts
- Verifying credit reference information
- Slum search
- Collect the documents from customers and check & verifying
TPR Desk (Total Problem Resolution- Outbound)
Vertex Customer Management India
Cochin
09.2017 - 10.2018
- Generating & preparing TPR Out calling data everyday & out calling to the Customers, resolving their problems by escalating to the concern dept
- Customer Issue will be resolved within 24 hours for the TPR Request raised & Meeting SLAs
- Contacting TSMs/Distributors & helping them to resolve Customer Issue on priority basis
- Sharing feedbacks by auditing calls to the L1 Advisors
- Product & process briefing sessions on everyday related to the TPR Desk
Customer Support Executive (Inbound)
First Source Solutions Pvt Ltd
Kochi
02.2017 - 09.2017
- Support the team lead in managing the team by allocating work flow responsibility; provide guidance and direction to team members to meet service levels
- Act as Subject matter expert (SMEs) & clears all doubts of customer support associates /executives
- Maintaining good customer relations through the provision of excellent service
Education
B.com - Com. Application
Russels Collage
Alappuzha, Kerala01.2016
Plus Two -
ABV HSS
Alappuzha01.2013
SSLC -
Mother Teressa high School
Alappuzha01.2011
Skills
- Expense Reporting
- Credit monitoring
- Budget Planning
- Relationship Management
- Customer Service
- Data entry documentation
- Payment reconciliation
- Communication
- Computer Skills
- Microsoft Word
- MS Office
- Friendly, Positive Attitude
Languages
- Malayalam
- English
- Tamil
Disclaimer
I hereby declare that all the statement furnished above is true to the best of my knowledge and belief.
Professional Highlights
- Employee relations Specialist service solutions expert
- Strong problem solving ability
- Dedicated to process improvement
Personal Information
- Father's Name: Vikraman B
- Blood Group: O+ve
- Date of Birth: 10/22/95
- Gender: Male
- Marital Status: Married
- Religion: Hindu
Timeline
Senior Executive Customer Support & Homecare
Confident Group
10.2020 - Current
Credit Assistant
Spandana Sphoorthy Financial Limited
11.2018 - 09.2020
TPR Desk (Total Problem Resolution- Outbound)
Vertex Customer Management India
09.2017 - 10.2018
Customer Support Executive (Inbound)
First Source Solutions Pvt Ltd
02.2017 - 09.2017
B.com - Com. Application
Russels Collage
Plus Two -
ABV HSS
SSLC -
Mother Teressa high School
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