Vijesh Venugopal

In my role as a Technical Support Manager at Exela Technologies, I have honed my skills in technical troubleshooting and team collaboration, continually improving customer satisfaction and operational efficiency. My expertise in the ITIL framework and incident management has enabled me to enhance performance metrics and cultivate strong customer relationships through well-organized initiatives. As a results-focused professional, I specialize in addressing complex technical challenges, guiding high-performing teams, and deploying strategies that elevate operational efficiency while delivering exceptional support solutions.

Motivating leader effectively manages teams of up to 10 using proactive communication and resourceful approach to problem-solving. 10-year track record of collaborating with senior management to implement company-wide policies.

Results-driven technical professional with comprehensive experience in technical support and team leadership. Proven ability to manage complex technical issues, ensuring seamless operations and high customer satisfaction. Known for effective collaboration and adaptability in dynamic environments, leveraging expertise in troubleshooting and customer service excellence.

Experienced with managing technical support teams to ensure efficient problem resolution and customer satisfaction. Utilizes strong leadership and communication skills to foster team collaboration and drive performance improvements. Knowledge of advanced technical troubleshooting and support methodologies, consistently delivering high-quality service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.