VIJESH KUMAR A S
Chennai
Summary
Customer operations professional with extensive experience in CRM management and telecalling operations. Proven track record in leading teams to enhance customer engagement and resolve complaints, resulting in improved customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead – Customer Operations
Voizworks
08.2025 - Current
- Led team of telecallers to generate vehicle service appointments and sales leads, contributing to overall sales growth.
- Managed outbound calling campaigns using cold data and service reminder databases.
- Coordinated with service advisors and showroom teams for smooth appointment handling, enhancing customer experience.
- Monitored KPIs including dial count, connection rate, appointment conversion and walk-ins.
- Improved service reminder campaigns to increase workshop footfall and customer retention.
- Resolved customer escalations, ensuring high satisfaction levels and fostering customer loyalty.
- Prepared daily and weekly performance reports for management review.
- Bimal Maruti Project
SME – Operations Support
Voizworks
05.2025 - 08.2025
- Managed Petromin Express project operations
- Monitored team KPIs, identifying trends in dial count, connection rate, and appointment conversions to inform strategy.
- Delivered daily analysis and performance insights to the client, facilitating informed decision-making.
- Prepared daily and weekly operational performance reports.
- Assisted team members with call handling, reporting, and campaign execution to enhance operational effectiveness.
Senior Customer Care Executive
Petromin Express India
06.2024 - 05.2025
- Resolved customer inquiries and service complaints to enhance customer satisfaction.
- Handled incoming customer calls and service support requests.
- Monitored end-to-end vehicle service process for assigned customers.
- Oversaw operations at assigned outlets to maintain service quality and streamline processes.
- Updated spare parts information and identified upselling opportunities to improve customer service experience.
- Generated and updated customer records in CRM systems.
Senior Executive – Customer Support
GoBumpr / MyTVS
Chennai
12.2019 - 04.2024
- Managed customer support across calls, email, and chat channels, enhancing customer engagement.
- Handled customer inquiries, service requests, and complaint resolutions, ensuring timely responses and satisfaction.
- Generated service leads while maintaining accurate CRM records to streamline follow-up processes.
- Coordinated with service partners to ensure timely vehicle service completion.
- Chennai
Customer Care Executive
Hinduja Global Solutions
04.2019 - 09.2019
- Resolved customer issues through inbound calls, ensuring timely and effective support.
- Supported customers via chat and email, delivering prompt assistance and solutions.
- Coordinated call queues and team roster while updating CRM for seamless operations.
Helpdesk Analyst
Sudersanam & Associates
08.2017 - 03.2019
- Handled inbound and outbound support calls, enhancing customer communication.
- Utilized Freshdesk and Freshchat for customer support, improving response times.
- Maintained online inventory and delivery tracking systems to streamline order processes.
Education
Diploma - Computer Engineering
SRM Polytechnic College
ChennaiSkills
- Client relations
- Complaint resolution
- Service campaign management
- Outbound communication
- Team leadership and training
- Team development
- Workforce engagement
- Performance monitoring
- Data analysis
- Problem solving
- Risk management
- Adaptive learning
Certification
- Google Digital Garage – Digital Unlocked
- AI Powered Performance Ads Certification
- Google Ads for Beginners
Awards
- Performer of the Year – 2022–2023
- Outstanding Performer – Re-engagement Campaign 2023
- Newbie Award – 05/01/19
Languages
- Tamil
- Kannada
- Telugu
- English
- Tamil
- Kannada
- Telugu
Timeline
Team Lead – Customer Operations
Voizworks
08.2025 - Current
SME – Operations Support
Voizworks
05.2025 - 08.2025
Senior Customer Care Executive
Petromin Express India
06.2024 - 05.2025
Senior Executive – Customer Support
GoBumpr / MyTVS
12.2019 - 04.2024
Customer Care Executive
Hinduja Global Solutions
04.2019 - 09.2019
Helpdesk Analyst
Sudersanam & Associates
08.2017 - 03.2019
Diploma - Computer Engineering
SRM Polytechnic College