Vijeta Jaiswal

• Test Planning and Strategy: Develop comprehensive test plans and strategies for different projects, considering the scope, objectives, and resources.
  
  Test Execution and Management: Overseeing the execution of test cases and test scripts, coordinating testing efforts, and ensuring on-time delivery.
  
  Defect Management: Managing the identification, reporting, and resolution of defects, and collaborating with development teams to ensure timely fixes.
  
  Test Automation: Implementing and enhancing test automation frameworks to improve efficiency, scalability, and test coverage.
  
  Performance Testing: Collaborating with performance testing specialists to assess and optimize the performance of applications and services.
  
  Test Metrics and Reporting: Providing regular updates and reports on testing progress, defect metrics, and test coverage to stakeholders and management.
  
  Resource Allocation: Effectively allocating testing resources and managing the testing team to ensure optimal productivity and utilization.
  
  Stakeholder Communication: Communicating with project managers, product owners, and other stakeholders to align testing objectives with project goals.
  
  Process Improvement: Identifying opportunities to improve testing methodologies, tools, and processes for continuous enhancement of testing efficiency and effectiveness.
  
  Team Development: Nurturing the skills and capabilities of the testing team members through coaching, training, and performance feedback.
• Collaborated with cross-functional teams to launch series of successful financial education seminars.

As a Test Optimization Lead, my key deliverables involve overseeing and managing the testing process for various projects and teams. My role is to ensure the delivery of high-quality software and products that meet the company's standards and customer expectations.

Key Deliverables:

Self-motivated, with a strong sense of personal responsibility.

Excellent communication skills, both verbal and written.

Test Planning and Strategy: Develop comprehensive test plans and strategies for different projects, considering the scope, objectives, and resources.

Test Execution and Management: Overseeing the execution of test cases and test scripts, coordinating testing efforts, and ensuring on-time delivery.

Defect Management: Managing the identification, reporting, and resolution of defects, and collaborating with development teams to ensure timely fixes.

Test Automation: Implementing and enhancing test automation frameworks to improve efficiency, scalability, and test coverage.

Performance Testing: Collaborating with performance testing specialists to assess and optimize the performance of applications and services.

Test Metrics and Reporting: Providing regular updates and reports on testing progress, defect metrics, and test coverage to stakeholders and management.

Resource Allocation: Effectively allocating testing resources and managing the testing team to ensure optimal productivity and utilization.

Stakeholder Communication: Communicating with project managers, product owners, and other stakeholders to align testing objectives with project goals.

Process Improvement: Identifying opportunities to improve testing methodologies, tools, and processes for continuous enhancement of testing efficiency and effectiveness.

Team Development: Nurturing the skills and capabilities of the testing team members through coaching, training, and performance feedback.

As an IMAC Resource Manager, my key deliverable is to effectively manage the resources and operations related to the IMAC process. This includes overseeing the installation, movement, addition, and changes of IT assets and infrastructure within the organization.
Key Deliverables:

Resource Allocation: Efficiently allocating resources (personnel, equipment, and tools) to handle IMAC requests promptly and ensure smooth execution.

Workflow Management: Developing and maintaining streamlined workflows and processes for handling IMAC requests, ensuring timely and accurate delivery.

Service Level Management: Establishing service level agreements (SLAs) for IMAC tasks and monitoring performance to meet or exceed agreed-upon timelines.

Team Coordination: Collaborating with cross-functional teams, such as IT, facilities, and operations, to ensure seamless coordination for IMAC activities.

Asset Inventory Management: Maintaining an accurate inventory of IT assets, tracking their movement, and ensuring proper documentation of changes.

Quality Assurance: Implementing quality control measures to verify the accuracy and completeness of IMAC tasks.

Reporting and Metrics: Generating regular reports on IMAC activities, resource utilization, and performance metrics to assess efficiency and identify areas for improvement.

Risk Assessment: Identifying potential risks associated with IMAC tasks and implementing mitigation strategies to minimize disruptions.

Stakeholder Communication: Engaging with internal stakeholders, including employees and management, to understand their needs and provide timely updates on IMAC requests.

As a Senior Analyst in Business Operations with experience in the IB Precheck team, my key deliverables and skills would encompass business operations expertise and technical knowledge. Here are the key deliverables:

Process Optimization: Identifying areas for improvement in business processes, particularly in the IB precheck team, and implementing changes to enhance efficiency and effectiveness.

Quality Assurance: Conduct thorough prechecks on IT infrastructure changes, ensuring compliance with best practices, policies, and industry standards.

Risk Assessment: Evaluating potential risks associated with IT changes and proposing mitigation strategies to maintain system stability and security.

Data Analysis: Analyzing precheck data and performance metrics to provide valuable insights and recommendations for process enhancement.

Collaboration: Working closely with cross-functional teams, including IT, engineering, and operations, to ensure seamless coordination and alignment in the precheck process.

Reporting: Creating and maintaining comprehensive reports and documentation of precheck activities and outcomes for reference and knowledge sharing.

Project Management: Managing precheck projects and initiatives to support the successful implementation of IT changes while minimizing disruptions.

Continuous Improvement: Continually seeking opportunities to enhance the efficiency and effectiveness of precheck processes through automation, tool development, and best practices adoption.

As a Business Analyst in Sales Operations, my key deliverables and skills for the role would include:

Travel to Kuala Lumpur and train APJC Team on Unity and Power Store: Designing and delivering training programs to the (APJC) team on the Unity and Power Store products to enhance their product knowledge and sales effectiveness.

Self-Teaching and Data Domain: Demonstrating a willingness to self-learn and work on Data Domain, a data deduplication storage system, to expand expertise and contribute to the team's success in dealing with this technology.

Continuous Teamwork with VxRail and Unity Products: Collaborating closely with cross-functional teams and representatives to support VxRail and Unity products, ensuring seamless teamwork and alignment.

Data Analysis and Reporting: Utilizing analytical skills to analyze sales data, generate insightful reports, and provide valuable insights to sales leadership for better decision-making.

Process Optimization: Identifying opportunities for streamlining sales processes related to VxRail and Unity products, optimizing workflows, and improving efficiency.

Sales Forecasting and Planning: Assisting with sales forecasting and planning efforts to set achievable sales targets and align with company objectives.

CRM Management: Ensuring accurate data entry and maintenance in the Customer Relationship Management (CRM) system to facilitate effective sales tracking and reporting.

Project Management: Managing training and transition projects related to product training and onboarding efforts, ensuring successful outcomes and timely delivery.

• Business Operations. Dell Technologies
  

Dell / Dell Technologies | April 2010 - February 2016 | 5 years 9 months | Gurgaon

As a professional in Business Operations, my key deliverable was to ensure smooth and efficient business processes that contribute to the company's success and growth. The specific responsibilities and key deliverables:

Process Improvement: Identifying areas for streamlining operations, optimizing workflows, and implementing best practices to increase efficiency and productivity.

Data Analysis: Utilizing data and analytics to evaluate business performance, identify trends, and make data-driven decisions.

Project Management: Planning and executing projects to support business objectives, coordinating cross-functional teams, and ensuring timely delivery.

Strategic Planning: Contributing to the development and execution of strategic plans to achieve business goals and objectives.

Financial Analysis: Assisting with budgeting, forecasting, and financial analysis to support financial decision-making.

Performance Metrics: Tracking and monitoring key performance indicators (KPIs) to measure the effectiveness of business operations.

Stakeholder Communication: Collaborating with various teams and stakeholders to ensure alignment and effective communication of operational initiatives.

Risk Management: Identifying potential risks in business processes and implementing mitigation strategies.

Process Documentation: Creating and maintaining documentation of standard operating procedures (SOPs) for consistent and efficient operations.

As a Senior Technical Support Associate, my key deliverables were elevated to encompass more responsibilities and leadership in providing exceptional technical support and customer service. The key deliverables include:

Customer Success: Ensuring high customer satisfaction by proactively addressing complex technical issues and exceeding user expectations.

Team Leadership: Assisting and guiding junior support associates, promoting knowledge sharing, and fostering a collaborative team environment.

Escalation Management: Handling escalated cases, coordinating with internal teams, and ensuring timely resolution of critical issues.

Process Improvement: Identifying areas for enhancing support processes, streamlining workflows, and implementing best practices.

Performance Metrics: Meeting and exceeding performance metrics, such as response times, resolution rates, and customer feedback scores.

Root Cause Analysis: Conduct in-depth investigations to identify underlying causes of recurring issues and work with relevant teams to implement permanent solutions.

Product Expertise: Demonstrating a deep understanding of LinkedIn's products and updates to provide advanced technical assistance to users.

Communication Management: Managing communication with users during service outages, updates, and maintenance, keeping them informed and minimizing disruptions.

Training and Development: Participating in training programs and staying up-to-date with the latest industry trends to enhance technical skills and knowledge.