Vijeta Pamnani
Training and Development Specialist
Pune
Summary
Training and Development Specialist with 5+ years of experience at Amazon Development Centre delivering customer service training programs across multiple marketplaces. Skilled in coaching associates, developing training content, and collaborating with operations teams to improve performance metrics. Earlier experience includes executive administration, HR coordination, vendor management, and operations support across academic, corporate, and hospitality environments.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Training Specialist
Amazon Development Centre
10.2020 - 02.2026
- Designed and delivered engaging soft skills, behavioral, and process training programs for diverse audiences within the customer service profile.
- Boosted employee performance by 30% through targeted training initiatives and data-driven instructional strategies.
- Developed comprehensive training content and materials that significantly enhanced learning retention for both new hires and tenured associates.
- Utilized Amazon's internal LMS (Learning Management System) to assign critical training modules, track certifications, and manage learner progress.
- Spearheaded strategic projects aimed at improving CSAT scores for tenured and new hire associates through tailored coaching and process reinforcement.
- Conducted rigorous TNI/TNA (Training Needs Identification/Analysis) to design and facilitate customized training programs for tenured staff.
- Achieved a 95% satisfaction rate in post-training evaluations while training a workforce of over 500 employees.
- Leveraged technology to create interactive e-learning modules and utilized SharePoint and MS Office for advanced training reporting and analytics.
- Collaborated with leadership to align training curriculum with organizational business goals, including supporting the Ireland (IE) store launch.
- Mentored junior trainers to enhance their instructional skills and overall confidence in the classroom.
- Recognized as a top performer for delivering innovative training solutions, receiving the Best Performer Award for consecutive quarters in 2024.
- Facilitated high-impact workshops that improved team collaboration and productivity across multiple communication channels.
Executive Assistant to Managing Director
CESS Nuffield, FLAME University
02.2017 - 02.2020
- Managed complex schedules, ensuring optimal time management for the Managing Director.
- Coordinated high-stakes meetings, enhancing stakeholder engagement.
- Developed efficient filing systems, reducing retrieval time by 50%.
- Facilitated communication across departments, improving collaboration.
- Prepared detailed reports, aiding strategic decision-making processes.
- Oversaw travel arrangements, saving 20% on expenses annually.
- Implemented project tracking tools, increasing project delivery speed.
- Maintained confidentiality, building trust with senior leadership.
- Oversaw visitor management protocols.
- Visited different colleges to recruit students as subjects for laboratory experiments.
- Trained new staff, enhancing team performance and cohesion.
Relocation Manager
Lexagent Services Pvt. Ltd.
12.2014 - 11.2016
- Directed comprehensive relocation strategies for expatriate families, managing the full property lifecycle from initial consultation and site viewings to lease negotiation and handover.
Facilitated cultural integration for international clients in Pune, providing expert guidance on local infrastructure, school enrollment, and immigration compliance.
Administration Executive
SunGard Solutions India Pvt. Ltd.
09.2009 - 04.2014
- Managed facility operations and hospitality for domestic and international visitors, ensuring professional meet-and-greet protocols and seamless logistics.
- Strengthened organizational culture by conceptualizing and executing employee engagement activities and managing vendor relationships to optimize service delivery.
- Earlier Roles
- Assistant Sales & Marketing Manager — The Orbett Hotel
- Banquet Sales Executive — The Central Park Hotel
- Banquet Sales Executive — The Sagar Plaza Hotel
Education
High School Diploma -
Global Institute of Hotel Management
Pune, Maharashtra, India 09-2003
Skills
Training and development
Customer service training
Communication coaching
Learning material development
Performance improvement
Stakeholder collaboration
Training needs analysis
Operations support
Vendor and visitor management
Administrative operations
Event coordination
Training delivery
Cross-cultural training
Soft skills training
Program development
E-learning platforms
Online training experience
Classroom expertise
Virtual training facilitation
Blended learning strategies
Performance assessment techniques
Learning management systems
Program planning and evaluation
Employee development initiatives
Job training programs
Workshop facilitation skills
Adult learning principles
Training material design and updates
Motivational speaking skills
Project development expertise
Course creation and design
Interests
Poetry Writing, Singing, Gardening, Trekking
Accomplishments
- Best Performer Award – Q1 & Q2 (2024), Amazon Development Centre
- Star of the Month and Employee of the Quarter (5 times) – Lexagent Services
- KUDOS Award (4 times) – SunGard Solutions
- SPOT Award (3 times) – SunGard Solutions
- WOW Certificate (2 times) – SunGard Solutions
Timeline
Training Specialist
Amazon Development Centre
10.2020 - 02.2026
Executive Assistant to Managing Director
CESS Nuffield, FLAME University
02.2017 - 02.2020
Relocation Manager
Lexagent Services Pvt. Ltd.
12.2014 - 11.2016
Administration Executive
SunGard Solutions India Pvt. Ltd.
09.2009 - 04.2014
High School Diploma -
Global Institute of Hotel Management