VIJETA SINGH
DELHI
Summary
Dynamic recovery agent skilled in negotiation and dispute resolution within the debt recovery sector. Experienced in utilizing collection software and managing delinquent accounts to achieve successful payment arrangements and enhance customer relationships.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sbi recovery
Ison
Noida
02.2025 - 09.2026
- Developed innovative strategies to improve team performance and achieve desired outcomes.
- Coordinated recovery efforts that increased customer service responsiveness and client satisfaction.
- Managed client accounts to facilitate debt recovery processes effectively.
- Communicated with clients to negotiate payment arrangements and settle outstanding debts.
- Compiled reports on delinquent accounts to streamline collections process.
Sbi recovery Agent
Offshoot
Noida
04.2023 - 05.2024
- Managed recovery processes for delinquent accounts in a fast-paced environment.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Utilized collection software to track account statuses and document interactions.
- Calculated interest rates for delinquent accounts to ensure accurate billing.
SBI RECOVERY AGENT
Max Data House
Noida
01.2021 - 10.2023
- Assessed client accounts to develop effective recovery strategies.
- Negotiated payment arrangements and settlements with clients to facilitate account recovery.
- Investigated account discrepancies and resolved disputes to ensure client satisfaction.
- Utilized data management systems to track account statuses and interactions.
Education
Bachelor of Arts -
Delhi University
06-2024
High School Diploma -
J.D.S.K.V
04-2019
Skills
- Client account management
- Debt recovery techniques
- Collection software utilization
- Negotiation strategies
- Report preparation
- Customer relationship management
- Dispute resolution
Languages
Hindi
Upper Intermediate (B2)
B2
English
Beginner
A1
Certification
- DRA
Timeline
Sbi recovery
Ison
02.2025 - 09.2026
Sbi recovery Agent
Offshoot
04.2023 - 05.2024
SBI RECOVERY AGENT
Max Data House
01.2021 - 10.2023
Bachelor of Arts -
Delhi University
High School Diploma -
J.D.S.K.V