Vijeth Poojary

• Lead a high-performing technical support team for HostGator.com, driving operational excellence
  and customer satisfaction.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Recognized as the youngest Team Manager in the organization.

• Upheld quality control policies and procedures to increase customer satisfaction, Monitored performance metrics to identify potential issues before they cause outages or service disruptions.
• Answered incoming chats and emails, providing frontline customer support or assistance with product and service transactions
• Collaborated with developmental team to resolve usability issues and improve website functionality, Created comprehensive contingency plans for disaster recovery to prevent data loss.
• Documented proper procedures to assist other employees with accurate website development and maintenance, Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
• Developed strong customer relationships to encourage repeat business.

Delivered customer support for hosting and server-side issues, including cPanel, DNS, email
setup, WordPress, and Linux servers.

Consistently achieved performance targets including Average Handle Time (AHT) and customer
satisfaction scores.