Vijeth V K
Bengaluru
Summary
Dynamic professional with a proven track record at Amazon India, excelling in inside sales and client management. Leveraged data analysis to enhance advertising strategies, achieving a 15% increase in user engagement. Adept at strategic planning and stakeholder coordination, driving successful project outcomes and fostering strong client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Content Review Analyst
Amazon India
12.2023 - 07.2024
- Coordinated and interacted with clients, stakeholders and vendors, ensuring smooth sales and client satisfaction
- Communicated with an average of 100 clients to identify and resolve queries with client retention
- Led project management for integrated advertising campaigns, ensuring timely delivery and alignment with sales goals
- Conducted market research using Amazon tools to analyse advertisements and competitors strategies which increased user engagement by 15%
- Generated sales through outbound calling and led follow ups through other phone techniques
- Provided expert training and support for sales teams, boosting their productivity by 20% in managing production issues
- Prepare and distribute meeting agendas, minutes, and other relevant materials
- Trained new hires on SOP, process knowledge, customer relationship management, sales strategy and all the tools used for the process
- Developed and maintained CRM documentation, SOPs, and training materials
- Worked very closely with managers from other teams to sort issues faced by advertisers
- Provided pre-sales support, creating sales pitches, proposals, and product presentations
- Worked with stakeholders to prioritize peak escalation cases for expedited closures
Inside Sales & Pre-Sales (B2B)
Amazon India
08.2022 - 11.2023
- Responded to client inquiries quickly and professionally, to maintain client satisfaction.
- Assisted in crafting sales pitches and proposals, increasing deal closures.
- Perform RCA on the task performed.
- Maintaining high internal quality of the processes by performing quality audits.
- Trained new team members on CRM tools, lead management, and sales operations.
- Maintained effective communication with advertisers to enhance their advertising strategies, and improve product marketing.
- Managed B2B client relationships, providing advertising solutions that increased engagement by 15%.
- Managed advertiser communication, troubleshooting issues, and providing performance insights.
- Monitored advertisements and collaborated with clients to optimize their advertising strategies on the Amazon platform.
- Created various contents for advertisers to help them understand the issues in their advertisements.
- Handle day-to-day volumes of the assigned tasks, and ensure that the quality standards are met.
- Procuring content for the product catalogs on the Amazon website, identifying possible improvements in the process.
Digital Marketing Executive
DA360
01.2022 - 08.2022
- Accumulated 6 months of experience in digital marketing, focusing on both digital and social media marketing strategies
- Executed B2B marketing campaigns for companies and brands, driving a 25% increase in sales
- Oversaw project management for large-scale advertising campaigns, coordinating between creative teams and clients to ensure seamless execution and accuracy
- Developed and implemented marketing strategies to enhance brand visibility across online and social media platforms
- Created and managed marketing campaigns for advertisers, effectively promoting their products and services
- Maintained effective CRM practices to enhance customer relationships and streamline communication
- During this period, handled social media marketing and social media presence
- Investigated trend and technology comfort by understanding customers sentiments on newly launched/announced products
Education
Secondary School -
Sri Taralabalu Central School
DavanagereHigher secondary education -
STJ PU College
DavanagereBachelor of Business Administration -
Dayananda Sagar University
BangaloreSkills
- Inside Sales
- Pre-Sales
- Data analysis
- Data visualization
- CRM
- Microsoft Office
- Client management
- Onboarding
- JIRA
- ServiceNow
- Critical thinking
- Strategic planning
- Outbound Calling
- Email Outreach
- Problem Solving
- Process Improvement
- Sales Strategy
- Pipeline Management
- Stakeholder Coordination
- Vendor Coordination
- Digital marketing awareness
Certification
- Received Rewards and Recognition for first Among Equals Award at Amazon for several times.
- Digital marketing certification from GOOGLE Semrush SEO tool kit and SEO fundamentals exam.
- Google Analytics and Google ads certification.
Timeline
Content Review Analyst
Amazon India
12.2023 - 07.2024
Inside Sales & Pre-Sales (B2B)
Amazon India
08.2022 - 11.2023
Digital Marketing Executive
DA360
01.2022 - 08.2022
Secondary School -
Sri Taralabalu Central School
Higher secondary education -
STJ PU College
Bachelor of Business Administration -
Dayananda Sagar University
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