Vijetha M A
IT Analyst
Murnad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Analyst
Cameo Global
Bengaluru
06.2022 - 10.2023
- Cisco project
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Installed system updates to address vulnerabilities and reduce security issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installation, troubleshooting and configuration of Win 10,11 /Mac Operating Systems.
- Installation, configuring of MS office suit (All Version).
- Troubleshoot on all various IT, OS, Hardware, and Application on phone or via remote access.
- Configuration and troubleshooting of desktop, network, multi-function printers.
- Troubleshoot Cisco VPN connections on Win/MAC
- MDM Enrolment on MAC
- Configuring Outlook Mails on Android & IOS Devices (Meraki Management)
MAC OS and applications. - Configuring VPN and Outlook
- Password Reset, Recovery Keys, Recovery Reset.
- Configuring Cisco Pull print.
- Reviewed technical work of consultants and third-party support providers.
Associate Consultant
Invensis technologies
Bengaluru
02.2021 - 06.2022
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Provided online demonstrations to educate customers on product features and online help resources.
- Handled inbound customer chat conversations from various websites.
- Developed exemplary writing skills through continued correspondence with upwards of 40-45 customers per day.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Education
Bachelors of Computer Applications - Computer Applications
06.2016 - 05.2019
Skills
Customer services
Problem-Solving
Excellent Communication
Analytical and Critical Thinking
Presenting information
Mac systems
Desktop support
Technical issues analysis
Issue troubleshooting
Microsoft Outlook
Customer service expert
Technical Support
MS Office
Timeline
IT Analyst - Cameo Global
06.2022 - 10.2023
Associate Consultant - Invensis technologies
02.2021 - 06.2022
St Annes Degree Cllege - Bachelors of Computer Applications, Computer Applications
06.2016 - 05.2019