Vijetha V K
Mulki
Summary
To utilize my skills and abilities in key roles and responsibilities in a work environment for mutual growth and to enhance my knowledge for professional satisfaction and personal development.
Overview
4
4
years of professional experience
Work History
HR PROCESS DELIVERY SPECIALIST
IBM India Pvt Ltd
04.2022 - 06.2024
- Managing effective work force administration covering employee life cycle and Exit administration
- Maintaining a standard of work that meets the department quality and productivity targets
- Support new hire and termination processes ensuring managers comply with company requirements to include new employee orientation and onboarding and conducting exit interviews
- Validating and approving all types of requests such as Promotion, progression, transfer, separation, retirement, Maternity, and other leave, pay adjustment etc
- Managing requested through opening to either closure and ensuring updates in the case management tool
- Drafting different types of Contracts, addendums, and Letters such as Salary increase, Relocation, Maternity (paid & unpaid), Acknowledgment of debt, confirmation of employment letter etc
- Validation termination requests and releasing exit checklist and checking for claw back and drafting AOD and issuing invoice
- Creating AOD (Acknowledge of Debt) Tracker on a monthly basic.
- Responded quickly to any changes or unexpected delays during deliveries.
- Provided training on proper handling procedures for new employees in the department.
CUSTOMER SUPPORT ASSOCIATE
COGENT E SERVICES
10.2020 - 08.2021
- Performing data entry on tracking systems of service request solved new updates, questions and suggestions
- Managing customer concerns with the objective of maintaining a positive customer relationship with the organization
- Helping customers to resolve their queries through email
- Providing accurate information about client products and service to customer and educating them
- Attending regularly scheduled video conference for team meetings and maintaining the concentration and focus to meet performance goals.
Education
Diploma in Business Management -
ST. ALOYSIUS COLLEGE
01.2019
Bachelor of commerce -
VIJAYA COLLEGE/ Mangalore University
01.2018
Pre-University -
VIJAYA COLLEGE
01.2015
Skills
- Ability to Multitask
- Professionalism and Punctuality
- Effective Time Management
- Strong and effective interpersonal skills
- Ability to work under pressure
- Effective Communication
Languages
English
First Language
Software
Success factor - Employee Central, DocuSign, Content Manager (CM9), Service now, Exit Cheklist, MS Office, MS Excel, MS Word, Field Glass, SDM.
Extracurricular activities and achievements
- Secured first place in inter college Dance Competition.
- Attended cultural development training programme held at college Surathkal 2018.
- Participated and secured prizes in various management and marketing events, participated in inter-collegiate cultural events and fests.
- Cultural event head at TULU ISRA 2017 & 2018
Declaration
I hereby declare that the information mentioned above is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
HR PROCESS DELIVERY SPECIALIST
IBM India Pvt Ltd
04.2022 - 06.2024
CUSTOMER SUPPORT ASSOCIATE
COGENT E SERVICES
10.2020 - 08.2021
Diploma in Business Management -
ST. ALOYSIUS COLLEGE
Bachelor of commerce -
VIJAYA COLLEGE/ Mangalore University
Pre-University -
VIJAYA COLLEGE