Salesforce CRM
VIJETH NAYAK
Account Manager
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
Certificate
12
12
years of professional experience
3
3
Languages
Education
Bachelor of Engineering - Civil Engineering
04.2001 -
Skills
Account Management
Customer Relationship Management (CRM)
Cold calling
Up-selling & Cross-selling
Cold emails
People Management
Software
Leadsquared CRM
O365
Google Workspace
Timeline
Account Manager - Kaseya
01.2024 - Current
CSP - Certified Sales Professional
08-2022
Business Development Manager - InterviewBit Software Services Limited
04.2022 - 01.2024
Senior Inside Sales Manager - Simplilearn
06.2021 - 04.2022
Senior Key Account Manager - EdWisor
01.2015 - 08.2020
Senior Executive - Central Technical Services - Ardex Endura India Limited
09.2012 - 07.2013
Ramaiah Institute of Technology - Bachelor of Engineering, Civil Engineering
04.2001 -
Work History
Account Manager
Kaseya
Bengaluru, India
01.2024 - Current
- Managed a diverse portfolio of accounts in the EMEA region, ensuring timely communication and effective problem resolution.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed customized account plans for clients to help them achieve their business goals.
- Achieved or exceeded company-defined sales quotas.
Business Development Manager
InterviewBit Software Services Limited
Bengaluru, India
04.2022 - 01.2024
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Led a team of 10 Business Development Associates (BDAs), emphasizing a consultative approach to sales and prioritizing value-driven selling strategies.
- Consistently surpassed targets in the newly established vertical.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Senior Inside Sales Manager
Simplilearn
Bengaluru, India
06.2021 - 04.2022
- Effectively managed both B2C and B2B verticals, consistently surpassing targets and driving exceptional results.
- Focused on revenue generation from EMEA and APAC regions and consistently achieved 100% of the quota.
- Delivered comprehensive product knowledge training sessions for both new hires and existing team members to ensure consistent messaging across all touchpoints with customers.
- Received multiple accolades for exemplifying strong teamwork and upholding the core values of the organization.
Senior Key Account Manager
EdWisor
New Delhi, India (Remote)
01.2015 - 08.2020
- Joined as a founding member in 2015 and advanced to the role of Senior Account Manager, overseeing all key accounts for the company's growth and success.
- Primarily concentrated on upselling and cross-selling company services to maximize revenue opportunities and enhance customer value.
- Played a key role in company growth by identifying and pursuing opportunities for expansion into new markets.
- Maintained a book of business of USD 200,000 approximately and expanded it by 25-35% per quarter with a churn rate below 10%.
Senior Executive - Central Technical Services
Ardex Endura India Limited
Bengaluru, India
09.2012 - 07.2013
- Provided technical guidance to the sales team on construction chemical products to support their sales efforts effectively.
- Managed all documentation and conducted training sessions for subcontractors and the sales team to ensure smooth operations and consistent performance.
Certification
CSP - Certified Sales Professional