VIJETRI JADAUN
Comp, Perf & Prog Case Specialist
Bangalore
Summary
Experienced Professional with Leadership skills who has experience across Service Delivery, Program and Project Management, Due Diligence, Transition, Transformation, Business Excellence, People and Performance Management, Client, and Stakeholder Management. Currently playing a vital Global role for Accenture Global Total Rewards with 12+ years of BPO experience, which includes 3+ years of Team Lead Experience & 1+ years of Managerial Experience.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Total Rewards Specialist (Global)
Accenture
06.2021 - Current
- Supporting Comp Admin Team to Set up tools, process, guidelines, and enablement for Talent & Group Leads and analyze test outcomes
- Supporting UAT/Readiness (data checks, validation) for application enhancement
- Providing expertise for performance services to support client requirements
- Identifying and updating process documentation
- Supporting clients' annual performance management cycle and succession management processes
- Providing Live support for Talent Lead, Group Lead, HR Coach, and employees
- Manage relationships with relevant MU TR Global team member(s) and HRBP(s) for groups aligned to Total Rewards.
- Built relationships with vendors to foster quality service delivery.
Senior Analyst (Accenture NA CSS)
Accenture
09.2018 - 05.2021
- Transition Management: Manage the entire transition cycle and ensure a successful go live
- Training: Train New clients on the submission of requests
- Managing of the client expectations: Ensure the client requirements are met on daily basis
- Responsible for service delivery of designated processes within the SLA's laid down by the team lead and adhering to process compliance
- Team management: Managing a team of 23 on daily operations to ensure the SLAs and KPIs are met
- Career Counselor: Acts as a career counselor for my direct reports and is also responsible for their performance management
- Support global & entity programs/initiatives with creation of reports and scorecards, working with lead and system owners to determine data that should be used and how to report it
- Quality Check: Does a RCA for the service issues and derives at an action plan
- Process Documentation: Create work instructions for the new process and also ensure the process trackers are up to date
- Also, Keep a quality check on input documents prepared for meetings and business reviews
- Assist Clients in creating a successful request: Communicates and helps the Client in creating a request which needs to get implemented
- Understand business requirements and translate into meaningful data analysis
- Implementation of key talent programs (like goal setting, performance check-ins, talent review, top talent program) for the team
- Expand knowledge and understanding of the supported entity to be able to offer a view on issue resolution and potential next steps
- Share best practices on methodologies, trends and modeling with team members working across customer entities
- Respond to stakeholder’s requirements in timely and effective manner
- Escalates issues and seeks advises when faced with challenges
- Running the reports and updating handling the data effectively
- Link the data findings to developments and known issues in the entity organization
- Leverage team members across HR TA&I to present a consolidated “big picture” to customers.
Analyst (Subject Matter Expert - Accenture NA BGC)
Accenture
06.2015 - 08.2018
- Responsible for quality in service delivery for a team of 15 people delivering HR administration (Recruiting Admin - Background checks)
- Mentoring the team on a day-to-day basis providing support to resolve complex cases
- Identifying diverse training needs within the team and delivering training accordingly
- Interfacing with client personnel to resolve escalations and complex cases which fall outside the scope of the local team
- Review process flows and requirements
- Analysis of business process to improve process flows
- To understand the client policies and ensure team functions with the preview of the detailed policies
- Allocation of daily workflow to the team and ensuring the defined SLA are met
- Reporting on matrices and quality to management
- Documentation of Operational Excellence matrices
- Engage teams for periodic brain storming sessions to drive innovation (Gen 4 and 5)
- Managed escalations
- Complete various projects and analysis for the client on recruiting administration
- Provide input to validate the work recommendations and the business processes and identify gaps or areas of concern
- Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement and ensure to provide effective solutions around the same
- Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence
- Content development for recruiting admin processes
- Designing training plan for existing and new joiners.
Associate (Acc NA, British Telecom, Thomas Cook)
Accenture
02.2012 - 05.2015
- Worked as a single handled resource for BT Ireland where in was in charge of 17 sub-processes
- Majorly handled different kinds of References like job references from ex- employees, third party, BT acquisition employees & BT employees
- Processed request from employees requesting for financial references, tax proof healthcare letters, bank & mortgages salary certificates
- Processed different kind of Employee Situational Change i.e
- Any transition of Role Code change or Address Change
- Handled Peopleline Calls with employee's General HR queries or Accident Reporting
- Also handled Ask HR website for BT if the website is updated on monthly basis
- Supported third party vendors of BT i.e
- New Joiner approval, Invoices, healthcare reports
- Handled weekly, bi-weekly & monthly client calls and all monthly Reports for BT Ireland
- Generated EIN's for BT Employees & also for Skeleton Records
- Handled Probation for BT new joiners as well.
Associate
Aditya Birla Minacs
07.2010 - 01.2012
- Provide general information and guidance to customers regarding Billing and Customer service
- Resolved several customer queries by accessing and negotiating multiple information systems, and understanding customer’s needs with strong objection/response handling
- Interacted and liaised with other departments on behalf of customers
- Successfully adhered to productivity and service level norms
- Provided knowledgeable assistance for wide number of products and services offered by using all necessary tools and resources
- Provided superior level of customer service that met specific client requirements in building mutuality and customer relationships
- Provided timely feedback to the client on customer complaints to improve the current system
- Consistently ranked within top 5 on the floor
- Received three “Appreciation Calls” from the customer for providing exceptional service.
Education
MBA - Human Resources and Development
Narsee Monjee Institute of Management Studies
Mumbai 01.2019 - 01.2021
Bachelor of Science - Computer Science and Engineering
Vidya Vardhaka College of Engineering, Mysore (Affiliated To VTU)
Mysore 10.2004 - 04.2009
Skills
Recruitment
Documentation and Reporting
Advanced Excel
Data Analysis
Client Relationship Management
Performance Monitoring & Improvement
Knowledge of Business Operations
Root Cause Analysis
Project Management
Certification
Domain HR Specialization (Level 1 & 2)
Accomplishments
- Participated in plays, drama, dances in annual functions at school and college levels; won several awards/prizes
- Worked as a child artist in a television serial called Ehsaas aired on DD National
- Participated in a dance competition at college festival and awarded the first position
Personality Skills
- Self-Disciplined and Friendly
- Inexhaustible stamina to work
- Have a positive attitude towards life
- Committed and sincere Individual
- Decision making abilities & Quick learner
- Result oriented team player.
Disclaimer
I here by declare that above mentioned information is true in the best of my knowledge and belief.
Timeline
Total Rewards Specialist (Global)
Accenture
06.2021 - Current
MBA - Human Resources and Development
Narsee Monjee Institute of Management Studies
01.2019 - 01.2021
Senior Analyst (Accenture NA CSS)
Accenture
09.2018 - 05.2021
Analyst (Subject Matter Expert - Accenture NA BGC)
Accenture
06.2015 - 08.2018
Associate (Acc NA, British Telecom, Thomas Cook)
Accenture
02.2012 - 05.2015
Associate
Aditya Birla Minacs
07.2010 - 01.2012
Bachelor of Science - Computer Science and Engineering
Vidya Vardhaka College of Engineering, Mysore (Affiliated To VTU)
10.2004 - 04.2009