Vijey Kartha

Validated hardship documents and disbursed over $650,000 in account funds with full compliance.

Streamlined workflows to enhance data integrity and operational efficiency.

Mentored teams to promote knowledge sharing and skill development.

Handled high-volume inbound/outbound calls for US, UK, Australia to ensure effective communication and support.

Dispatched tickets according to SLA, creating purchase orders to facilitate timely issue resolution.

Achieved 100% SLA compliance for high-value clients, ensuring consistent service quality.

• Launched school branches, exceeding revenue targets and enhancing market presence as operations manager.
• Optimized transport operations to improve service reliability.
• Achieved revenue growth through strategic branch expansions in K12 Techno Services, driving overall company performance.
• Maintained adherence of all transport operations to compliance standards at Vibgyor Group of Schools.

• Elevated customer satisfaction from 91.3% to 98.6% through strategic operational oversight.
• Coordinated large-scale events, including successful participation in Guinness World Record attempt.
• Assisted customers with inquiries regarding transportation services, ensuring prompt responses.
• Resolved service issues using advanced communication and problem-solving techniques.

• Executed service launches across Queensland and Northern Territory, enhancing regional partnerships and collaboration.
• Managed outbound partner onboarding calls, facilitating integrations and improving partner relationships.
• Trained over 160 associates on AML/KYC compliance standards and procedures.
• Ensured AML/KYC compliance during onboarding processes, mitigating risks and maintaining regulatory standards.

• Provided inbound technical support for North American customers using McAfee Antivirus, ensuring timely resolution of technical issues.
• Resolved complex technical issues, improving customer satisfaction through effective communication.
• Provided technical support during system integration activities.
• Provided technical support for end users when necessary.
• Provided technical support and troubleshooting for EHR systems.