Vijeyeswara Chokkalingam S

• Improved system performance by identifying bottlenecks and optimizing processes to increase efficiency.
• Provided expert technical support to end-users, ensuring timely issue resolution and minimal business disruption.
• Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
• Contributed to the development of long-term IT strategy by sharing expertise on emerging technologies and industry best practices.
• Optimized resource allocation through capacity planning and workload distribution, maximizing overall productivity.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Collaborated with upper management to drive strategy and implement new processes.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Discussed project progress with stack holders, collected feedback on different stages and directly addressed concerns.

· Security administration for Active Directory

· Managing the Active Directory Services (Managing Users, groups, computers, and Group policies Configuration, Administration, Managing Domains, , Replication, implementing OU, Administering User accounts and Groups)

· Performing daily health checks on Acronis backup solutions if any abnormalities found take necessary action

· Manage Engine application deployment

· ITIL process like Incident ,SLA , CAB (Change advisory board)

· Monitoring app protection policy and managing policy for various devices like Andriod, ios , Windows , Mac

· Established standard operating procedures for consistent system maintenance across all environments.

· Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.

· Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.

· Troubleshot complex technical issues, providing timely resolution to minimize impact on end users.

· Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

· Diagnosed and resolved hardware and software issues

· Resolved issues and escalated problems with knowledgeable support and quality service

· Implemented, developed and tested installation and update of file servers, print servers and application servers.

· Conducted regular audits of IT systems to identify areas for improvement and ensure compliance with industry standards

· Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints

· Working on IMS / MS Dynamics ticketing tool

· Security kit upgrade and patching for customers based on requirement

· Installation, Configuration and Administration of AD, Domain controller

· Creating articles post fix issue and publishing it for review and future reference

· Giving weekly update to SAM about the status of client servers and latest changes

· Responsible to refer and create new KB articles as part of KPI

· Hand on Support for any On-prem and cloud issues

· Configured and troubleshoots of Verint products and configuration

· Troubleshoots of domain issues and Network Related problems

· ITIL process like Raising Change , Incident , SR depends on case

· Exchange server patch upgrade and monitoring solar wind alerts

· Allocating 2 way authentication security method for accessing production servers

· Co-ordinate with Suppliers/Department heads for any network related issues and to ensure earliest availability Standardized workstation software by deployment using Symantec Ghost

· Configured and troubleshoots Cisco jabber and Microsoft teams

· Project SPOC for two of our clients to work with implementation team to get it done