Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies and Interests
Personal Details
Affiliations
Languages
Timeline
Generic

Vijeyeswara Chokkalingam S

Bengaluru

Summary

Dynamic Senior Technical Consultant with a proven track record at 7N IT Consulting, excelling in incident management and process improvement. Expert in optimizing IT infrastructure and enhancing stakeholder communication, I drive efficiency and innovation, ensuring seamless technology integration and robust support for end-users. Passionate about leveraging ITIL processes to deliver impactful solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant

7N IT Consulting Pvt Ltd
Bengaluru
12.2023 - Current
  • Improved system performance by identifying bottlenecks and optimizing processes to increase efficiency.
  • Provided expert technical support to end-users, ensuring timely issue resolution and minimal business disruption.
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
  • Contributed to the development of long-term IT strategy by sharing expertise on emerging technologies and industry best practices.
  • Optimized resource allocation through capacity planning and workload distribution, maximizing overall productivity.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Discussed project progress with stakeholders, collected feedback on different stages and directly addressed concerns.
  • Configured Group Policy Objects to enforce organizational policies in the domain environment.
  • Provided technical assistance to end users on Active Directory related queries or incidents.
  • Managed Active Directory, including user setup, group policy configurations, and security updates, ensuring a secure IT environment.
  • Implemented group policy objects to enforce organizational standards across multiple workstations.
  • Managed software distribution policies within SCCM environment to ensure compliance with corporate standards.
  • Implemented security patches via SCCM Software Updates feature for various versions of Windows OS.
  • Performed periodic maintenance activities such as running hardware and software inventory scans, updating client information.
  • Coordinated with vendors for obtaining appropriate licenses required for deploying applications through SCCM.
  • Created packages, collections, task sequences and advertisements in SCCM for software deployments.

Senior Systems Administrator L2

Blue Mantis, Inc (Formerly Known as GreenPages)
Bengaluru
07.2023 - 10.2023
  • Security administration for Active Directory
  • Managing the Active Directory Services (Managing Users, groups, computers, and Group policies Configuration, Administration, Managing Domains, Replication, implementing OU, Administering User accounts and Groups)
  • Performing daily health checks on Acronis backup solutions if any abnormalities found take necessary action
  • Manage Engine application deployment
  • ITIL process like Incident, SLA, CAB (Change advisory board)
  • Monitoring app protection policy and managing policy for various devices like Android, iOS, Windows, Mac
  • Established standard operating procedures for consistent system maintenance across all environments.
  • Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
  • Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
  • Troubleshoot complex technical issues, providing timely resolution to minimize impact on end users.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Diagnosed and resolved hardware and software issues
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Implemented, developed and tested installation and update of file servers, print servers and application servers
  • Conducted regular audits of IT systems to identify areas for improvement and ensure compliance with industry standards
  • Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints
  • Remote

Product Infrastructure Engineer (L2)

Verint Systems India Pvt Ltd
Bengaluru
11.2022 - 07.2023
  • Working on IMS / MS Dynamics ticketing tool
  • Security kit upgrade and patching for customers based on requirement
  • Installation, Configuration and Administration of AD, Domain controller
  • Creating articles post fix issue and publishing it for review and future reference
  • Giving weekly update to SAM about the status of client servers and latest changes
  • Responsible to refer and create new KB articles as part of KPI
  • Hand on Support for any On-prem and cloud issues
  • Configured and troubleshoots of Verint products and configuration
  • Troubleshoots of domain issues and Network Related problems
  • ITIL process like Raising Change, Incident, SR depends on case
  • Exchange server patch upgrade and monitoring solar wind alerts
  • Allocating 2 way authentication security method for accessing production servers
  • Co-ordinate with Suppliers/Department heads for any network related issues and to ensure earliest availability Standardized workstation software by deployment using Symantec Ghost
  • Configured and troubleshoots Cisco jabber and Microsoft teams
  • Project SPOC for two of our clients to work with implementation team to get it done

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

RVS College of Engineering And Technology
Coimbatore, India
06.2016

High School Diploma -

AVM Hr Sec School
Sivakasi
05.2012

High School Diploma -

Velankanni Matha Hr Sec School
Sivakasi
04.2010

Skills

  • Incident management
  • Change management
  • Microsoft intune administration
  • IT Risk Assessment
  • IT Vendor Management
  • Technical documentation
  • Process improvement
  • Software deployment
  • ITIL processes
  • Agile methodologies experience
  • IT infrastructure knowledge
  • Root cause analysis
  • Self-Motivation
  • Cross-functional collaboration
  • Stakeholder communication
  • Team management

Certification

  • IT Service Management Fundamentals
  • O365 Administration
  • IT ServiceDesk fundamentals
  • Intune Administration

Languages

Tamil - Bilingual or Proficient (C2), English - Bilingual or Proficient (C2), Malayalam - Advanced (C1), Hindi - Elementary (A2)

Hobbies and Interests

Trekking, Reading books, Watching movies, Cooking

Personal Details

  • Date of Birth: 26/01/1994
  • Nationality: Indian
  • Marital Status: Married
  • Passport: P7886493

Affiliations

  • Project SPOC for PC operations

Languages

Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Senior Technical Consultant

7N IT Consulting Pvt Ltd
12.2023 - Current

Senior Systems Administrator L2

Blue Mantis, Inc (Formerly Known as GreenPages)
07.2023 - 10.2023

Product Infrastructure Engineer (L2)

Verint Systems India Pvt Ltd
11.2022 - 07.2023

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

RVS College of Engineering And Technology

High School Diploma -

AVM Hr Sec School

High School Diploma -

Velankanni Matha Hr Sec School

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Vijeyeswara Chokkalingam S