Summary
Overview
Work History
Education
Skills
Timeline
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N.VIJAYALAKSHMI

N.VIJAYALAKSHMI

VP Operations
Hosur,Tamil Nadu

Summary

I am a dedicated professional with a proven track record in optimizing organizational efficiency, streamlining processes, and driving bottom-line results. Expertise in strategic planning, team leadership, and cross-functional collaboration. Known for implementing scalable solutions to enhance operational performance and exceed business objectives.

Overview

25
25
years of professional experience

Work History

VP Operations

SmartQ
11.2021 - Current
  • Act as a representative of the company and provide leadership on all operational issues
  • Communicate the vision, mission, and strategic goals of the company to employees and vendors
  • Manage the day-to-day operations of the company
  • Analyze and forecast manpower and financial needs
  • Ensure quality control and quality assurance practices are in place and monitored
  • Oversee implementation of operational processes
  • Oversee all employee activity including their recruitment, training, and evaluation
  • Establish and maintain productive and effective relationships with customers, vendors, and other companies
  • Develop and implement long-range strategic plans
  • Identify and report on trends, opportunities, and threats
  • Establish and maintain systems for measuring operational performance
  • Communicate the key operational issues to senior management
  • Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives
  • Maintain project timelines to ensure tasks are accomplished on time
  • Develop, implement, and maintain budgetary and resource allocation plans
  • Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.

Operation Head

Fitso by Zomato
Bengaluru & Hyderabad
03.2021 - 11.2021
  • Responsible for assigning and reviewing all the team members
  • Ensuring that the facilities meet all the statutory compliance
  • Overseeing building projects, renovation or refurbishment
  • Managing budget and ensuring cost effectiveness
  • Make important policy, planning, and strategy decisions
  • Develop, implement, and review operational policies and procedures
  • Work with top management to determine values and mission and plan long/short term goals
  • Identify and address problems and opportunities for the company
  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g
  • Data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners, and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements.

City Head

food@work by Zomato
Chennai
09.2020 - 02.2024
  • Manager – Operation for food@work by Zomato, Chennai (2015 to 2019)
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
  • Develop operations systems, implement, enforce, and evaluate policies and procedures
  • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations and food safety norms
  • Accomplish operations and organization mission by completing related results as needed
  • Meet or exceed operations labor budget expectations
  • Responsible for all area/cafe managers and executives, with review/approval
  • Run a safe, injury/accident-free workplace
  • Manage relationships with key operations vendors
  • Track vendor pricing, rebates, and service levels
  • Review and approve all operational invoices and ensure they are submitted for payment
  • Communicate all operating policies and issues at department meetings
  • Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with the management team to set or implement policies, procedures, and systems and to follow through with implementation
  • Responsible for sustaining and growing the city's revenues with P&L responsibilities
  • Laying down the roadmap for new account acquisition for the city and ensuring its execution
  • Strategizing and executing all account related initiatives from operational troubleshooting to activation
  • Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners
  • Leading the Operations team in delivering the best Customer experience
  • Identifies, builds, and uses a wide network of contacts with people at all levels, internally and externally
  • Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible.

Food Court Manager

Cognizant Ramanujan Campus
Chennai
01.2012 - 01.2015
  • Monitor vendor compliance as per the standards
  • Evaluate the new vendor according to the client requirement
  • Managing the pantry services
  • Conducting review meetings for the vendor
  • Maintaining trackers and records for monitoring the process
  • Conducting training programs, resolve personnel problems, and helps to evaluate vendor’s performance
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner
  • Investigate and resolve complaints regarding food quality, service, health, and safety
  • Organizing cuisine crew meeting with associates
  • Organizing food festival.

Accommodation Manager cum Operation Manager

Paradise Resort
Kumbakonam
01.2008 - 01.2011
  • Check the arrivals, departures, events, and communicate to all relevant personnel
  • Monitor rotas and allocate the staff to ensure the effective usage of staff during the peak times
  • Assist with Duty Manager of the resort
  • Handle, follow up, and communicate any comments or complaints
  • Carry out job chats and appraisals with team members, produce training plans for the staffs
  • Identify staff for promotion through succession planning
  • Carry out any necessary disciplinary proceedings
  • Assist with the recruitment, selection, and training of new team members
  • Foster and develop effective employee relations throughout the resort
  • Conduct daily operations meeting to ensure that all team members are aware of daily business and prepared for service
  • Establish and maintain effective internal communications including daily briefings and monthly divisional meetings in order to ensure optimum teamwork and productivity
  • Monitor sickness and absenteeism on a weekly basis
  • Ensure all new employees are fully inducted into each department
  • Be responsible for staff accommodation, ensuring that regular checks are carried out and standards maintained
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all team members.

Floor Supervisor

Radisson SAS Hotel
Dubai
01.2007 - 01.2008
  • Opening the shift with key inventory
  • Allocating work areas for the team members
  • Preparing daily reports
  • Responsible for three floors
  • Placing maintenance job order and doing the follow-up
  • Responsible for training the new employer
  • Analyzing the necessity of re-training for the existing team member
  • Conducting group training and on-the-job skill training
  • Supervising the allocated area
  • Submitting the daily reports during the handover.

Lecturer

Ponnaiyah Ramajayam Institute of Catering and Hotel Management
Thanjavur
01.2003 - 01.2006
  • Teaching the subjects according to the syllabus
  • Arranging weekend training programme for the students
  • Arranging seminars for the students
  • Conducting food festival & competitions
  • Helping the students to choose their career
  • Maintaining the student’s records
  • Assisting in the University procedures
  • Performed as External Examiner for the University Practical Examination.

Lecturer

Annai College of Arts and Science
Kumbakonam
01.2002 - 01.2003
  • Teaching the subjects according to the syllabus
  • Arranging weekend training programme for the students
  • Arranging seminars for the students
  • Conducting food festival & competitions
  • Helping the students to choose their career
  • Maintaining the student’s records
  • Assisting in the University procedures
  • Performed as External Examiner for the University Practical Examination.

Principal

Sir Chakara Institute of Catering & Hotel Management
Thanjavur
01.2000 - 01.2002
  • Direct and coordinating the day-to-day operations
  • Responsible for the discipline of each student
  • Helps the management during admission
  • Helping the Training co-ordinator to get training for the student
  • Arranging seminars for the students
  • Conducting food festival & Competitions.

Executive Housekeeper In charge

Hotel Oriental Towers
Thanjavur
01.1999 - 01.2000
  • Directing & Scheduling duty roster
  • Handle guest complaints and ensure the good relations with other departments
  • Co-ordinate with front office and F&B services
  • Maintains & develops operation procedures
  • Prepare and present annual budget and all departmental reports to management
  • Responsible for the inventory control
  • Co-ordinate with the department of laundry.

Education

Post-Graduation - M.B.A. (HR)

Sikkim Manipal University

M.T.M -

Madurai Kamaraj University

Diploma - Diploma in Hotel Management and Catering Technology

State Institute of Hotel Management

Certificate course - Diploma in Human Resource Development

Skills

  • Leadership training
  • Operations Oversight
  • Process Improvements
  • Strategic planning and execution
  • Performance Analysis
  • Operations Analysis
  • Organizational Development
  • Facilities Management
  • Operations Management

Timeline

VP Operations

SmartQ
11.2021 - Current

Operation Head

Fitso by Zomato
03.2021 - 11.2021

City Head

food@work by Zomato
09.2020 - 02.2024

Food Court Manager

Cognizant Ramanujan Campus
01.2012 - 01.2015

Accommodation Manager cum Operation Manager

Paradise Resort
01.2008 - 01.2011

Floor Supervisor

Radisson SAS Hotel
01.2007 - 01.2008

Lecturer

Ponnaiyah Ramajayam Institute of Catering and Hotel Management
01.2003 - 01.2006

Lecturer

Annai College of Arts and Science
01.2002 - 01.2003

Principal

Sir Chakara Institute of Catering & Hotel Management
01.2000 - 01.2002

Executive Housekeeper In charge

Hotel Oriental Towers
01.1999 - 01.2000

Post-Graduation - M.B.A. (HR)

Sikkim Manipal University

M.T.M -

Madurai Kamaraj University

Diploma - Diploma in Hotel Management and Catering Technology

State Institute of Hotel Management

Certificate course - Diploma in Human Resource Development

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