Viji S
Anatapur
Summary
Multitasking individual boasting background determining health insurance benefits for patients. Highly organized Financial Counselor successfully liaises with multiple parties, including patients and physicians to ensure smooth workflows and effective communication.
Overview
9
9
years of professional experience
Work History
Financial Counselor
Fernandez Foundations
Hyderabad
11.2017 - 04.2024
- Educated patients on symptoms, diagnosis and treatment options associated with various mental health conditions.
- Built trusting relationships with clients through active listening and empathy.
- Attended continuing education courses to stay up-to-date on best practices in the field.
- Coordinated interdisciplinary team meetings to discuss complex cases involving multiple providers.
- Offered consultations for medical staff members who had questions about patient care plans or medications.
- Collaborated with multidisciplinary teams to coordinate care for patients.
- Conducted initial assessments of clients to determine mental health needs and develop treatment plans.
- Developed an effective system for tracking client appointments and follow-up visits.
- Provided customer service support to internal staff members in regards to insurance verification procedures.
- Verified patient demographic information against insurance provider databases to confirm eligibility status.
Billing Executive
Rainbow Hospitals
Hyderabad
04.2016 - 10.2017
- Maintained up-to-date records of all billing activities in an organized manner.
- Provided support during internal and external audits related to billing processes.
- Identified any errors or discrepancies in invoice calculations before sending out bills.
- Resolved customer inquiries regarding billing discrepancies.
- Prepared invoices for customers based on product and service usage or flat fees.
- Worked with team members to identify and develop process improvements.
Customer Service Executive
Vasan Eye Care
Bangalore
11.2014 - 04.2016
- Provided prompt and courteous service to customers via phone, email, and chat.
- Responded promptly to emails sent by customers seeking assistance.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Communicated effectively with team members to ensure timely response times for customers.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Ensured that all customer queries were handled quickly and professionally.
- Prepared detailed reports of daily activities for management review.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Education
BBA - Finance
BCOM
Manipal University03-2023
Senior Secondary - Commerce
Christ Evening PU College
Bangalore03-2011
10 Standard -
St Mary's SMMHS For Girls
Adoor03-2008
Skills
- Financial Counseling
- Professional relationship building
- Telephone Etiquette
- Relationships and rapport
- Effective customer communication
- Customer service excellence
- Complaint Handling
- Quality Assurance
- One Call Resolution
Languages
English
First Language
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Malyalam
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
kannada
Proficient (C2)
C2
Timeline
Financial Counselor
Fernandez Foundations
11.2017 - 04.2024
Billing Executive
Rainbow Hospitals
04.2016 - 10.2017
Customer Service Executive
Vasan Eye Care
11.2014 - 04.2016
BBA - Finance
BCOM
Senior Secondary - Commerce
Christ Evening PU College
10 Standard -
St Mary's SMMHS For Girls