Vijipriya Sivagnanam
Alwarpet, Chennai
Summary
I am a professional, highly organized HR/Admin Manager with 3 years of experience and an Assistant Branch Manager with 1 year of experience in managing office operations, managing customer service, and maintaining employee records. My experience has provided me with the ability to multitask and prioritize, with a focus on accuracy and efficiency. I have excellent organizational, interpersonal skills, and a proven track record of success in customer service and administrative roles. I am a team player who is committed to achieving success in a challenging environment.
Overview
4
4
years of professional experience
Work History
Tourism Administrator
Lion Hearted Holidays PVT Ltd, Arumbakkam
Chennai
06.2025 - Current
- Assisting clients in making travel arrangements, such as hotel accommodation and transportation.
- Providing information and advice on visa requirements, travel insurance, and alternative destinations.
- Researching and booking travel packages or customized itineraries based on clients' preferences.
- Negotiating and confirming bookings with airlines, hotels, and other travel vendors.
- Handling inquiries and resolving customer issues and complaints during the travel process.
- Maintaining accurate records of bookings, payments, and travel documentation.
- Collaborating with colleagues and travel partners to offer seamless travel experiences.
Assistant Branch Manager
Alshifa Cupping Clinic, Nandanam
Chennai
06.2024 - 06.2025
- Assisted the Branch Manager in managing daily operations, and ensuring the branch ran smoothly.
- Supervised and trained branch staff to provide excellent customer service.
- Monitored staff performance, and provided feedback and support. Handled customer queries, and facilitated customer transactions.
- Developed and implemented sales strategies to achieve branch goals.
- Developed and monitored budgets, and ensured compliance with clinic regulations.
- Developed and maintained relationships with branch stakeholders.
- Analyzed business trends and identified opportunities for growth.
Payroll Executive (Part time)
Care Consultancy Services, T nagar
Chennai
01.2025 - 06.2025
- Provided payroll services to a variety of businesses, ensuring an accurate and timely payroll process.
- Assisted the client with the implementation of a new payroll system, providing advice and guidance on basic practices.
- Registered new employees' IDs in the PF and ESI portal.
- File monthly challans of PF and ESI for employees' and employers' contributions.
HR/Admin Manager
MMC Holiday, Teynampet
Chennai
05.2021 - 06.2024
- Supervised a team of more than 20 Business Development Executive staff members.
- Developed detailed project plans, and maintained schedules.
- Ensured that the team met performance goals and deadlines.
- Developed and maintained strong relationships with internal and external stakeholders.
- Coordinate daily operations while implementing process improvements.
- Oversee the customer service process to ensure customer satisfaction.
- Reviewing resumes and applications.
- Managed full-cycle recruitment from job posting to onboarding new hires.
- Communicating and explaining the policies of the organization to the employees.
- Maintain employee records, such as attendance and payroll information.
- Analyze data to identify trends, and develop plans for improvement.
- Provide administrative support to teams and departments.
- Monitor the performance of staff, and provide appropriate feedback.
Education
MBA -
PSNA College of Engineering And Technology
Dindigul01-2021
BBA -
SSA College Of Arts And Science, Thekkur
Sivagangai01-2019
Skills
- Outstanding organizational skills
- Administrative support
- Client relations management
- Problem solving
- Decision making
- Team leadership
- Process improvement
- Attention to detail
- Time management
- Record keeping
Timeline
Tourism Administrator
Lion Hearted Holidays PVT Ltd, Arumbakkam
06.2025 - Current
Payroll Executive (Part time)
Care Consultancy Services, T nagar
01.2025 - 06.2025
Assistant Branch Manager
Alshifa Cupping Clinic, Nandanam
06.2024 - 06.2025
HR/Admin Manager
MMC Holiday, Teynampet
05.2021 - 06.2024
MBA -
PSNA College of Engineering And Technology
BBA -
SSA College Of Arts And Science, Thekkur
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