VIJIT SHARMA

• Indulge with the Google Team and handle customers with their goggle pay for Business related queries.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Maintained database systems to track and analyze operational data.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Working with Google Vendor managers(GVM) to develop projects for client companies, onboard vendors according to provided specifications, and track progress through GUTS ticket follow-ups.
• Monitors & Reviews Incoming Tickets, Assigns & Routes Tickets, Escalates to managers, Global Command Center, or vendor leads as needed.

• Addressing customer queries and issues related to Amazon Products, including account information & B2B.
• Monitoring customer interactions for any suspicious activity and taking necessary actions to prevent fraud.
• Provided training and mentorship to new hires, helping them quickly adapt to their roles and responsibilities.

Achievements:

Recognition and Awards: Received recognition and awards for exceptional performance in managing and resolving escalations.