VIJIT SHARMA
NEW DELHI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Business Analyst
Accenture Solutions Private Limited.
11.2021 - Current
- Specialized in client relationship management and produced deliverables to enhance business development.
- Managed customer interactions and tracked quality to strengthen relationships.
- Provided exceptional customer service leading to project renewals.
- Resources availability -
Drive project efficiency using the available AI and resources. - Customer Service Excellence-
Handles customer interactions across multiple channels (calls, emails & tickets).
Business Process Analyst
Amazon Development Centre (India) Private Limited
09.2018 - 11.2021
- Managed and resolved escalations, earning recognition for exceptional performance in customer service.
- Resolved customer queries and issues related to Amazon products, enhancing customer satisfaction and support.
- Monitored customer interactions for suspicious activity and took actions to prevent fraud.
- Provided training and mentorship to new hires, helping them quickly adapt to their roles and responsibilities.
Responded promptly to emails, voicemails, and written correspondence, ensuring effective communication and issue resolution.
Achievements:
Education
Bachelor of Technology - Civil Engineering
MDU UNIVERSITY
Haryana, India01-2015
Skills
- Quality Assurance
- Business continuity planning
- Resolving Issues
- Shift coordination & Global support alignment
- Multitasking Abilities
- Adaptability
- Strong communication
- Teamwork
Languages
- English
- Hindi
- Punjabi
Additional Information
My experience in high-pressure environments has sharpened my ability to stay calm and adaptable, quickly adjusting strategies to respond to new information or unexpected obstacles. I have often taken on mentoring roles within teams. I enjoy guiding less experienced colleagues, sharing best practices, and fostering a collaborative environment that encourages continuous learning and improvement.
Timeline
Business Analyst
Accenture Solutions Private Limited.
11.2021 - Current
Business Process Analyst
Amazon Development Centre (India) Private Limited
09.2018 - 11.2021
Bachelor of Technology - Civil Engineering
MDU UNIVERSITY