VIJITH PARAMESWARAN
Summary
Results-oriented professional with experience in sales, telesales, and customer service. Holds a Master's in International Business Management and a Bachelor's in Business Administration. Skilled in communication, lead generation, and CRM management, with a track record of exceeding sales targets and ensuring customer satisfaction. Seeking a role in Sales, Operations, or Business Support within a growth-focused organization.
Overview
6
6
years of professional experience
Work History
Guidance Counselor
Amura
Chennai
11.2025 - 04.2026
- Guided prospective clients through health program, assessing needs and articulating program journey for clarity and engagement.
- Conducted regular follow-ups with clients to address concerns, ensure satisfaction, and improve engagement throughout their journey.
- Collaborated with medical team to address client queries, ensuring timely and accurate communication for improved client understanding.
- Communicated program processes, expectations, and limitations transparently to help clients make informed decisions.
- Maintained professionalism and confidentiality while communicating effectively with clients, fostering trust and rapport.
Tele Sales Agent
DWM Groups
Birmingham
11.2024 - 06.2025
- Achieved and surpassed monthly sales targets consistently through persuasive communication and rapport-Building.
- Generated qualified sales leads and converted prospects into active customers for energy solutions.
- Maintained detailed interaction records using CRM tools, facilitating effective sales pipeline management.
- Actively handled customer queries regarding billing, contracts, and service upgrades.
Team Star Member
Zambrero
Birmingham
11.2023 - 10.2024
- Led team operations during high-traffic hours, delivering excellent customer experiences.
- Enhanced customer satisfaction by proactively addressing issues and upholding service standards.
- Improved team coordination through hands-on leadership and clear delegation, fostering a collaborative environment.
- Streamlined store processes, reducing downtime and operational bottlenecks.
Customer Service Representative
Capita
London
12.2022 - 05.2023
- Handled inbound calls efficiently, improving customer experience and satisfaction.
- Provided detailed product explanations and troubleshooting support, enhancing client retention.
- Delivered consistent first-contact resolution for customer complaints and technical issues.
Business Intern
GAMA Management Solutions
Chennai
11.2019 - 01.2020
- Conducted outbound calls to generate leads and arranged meetings with potential clients, enhancing business outreach.
- Developed reports and presentation materials for senior executives to facilitate informed decision-making.
- Coordinated client communications and managed document flow to support daily business operations.
Education
MSc - International Business Management
Coventry University
United Kingdom01-2022
Bachelor of Business Administration (BBA) -
Loyola College
University of Madras01-2020
Higher Secondary Certificate -
Spartan Matriculation
Chennai01-2017
Skills
- Client Engagement Strategies
- Client Needs Assessment
- Customer Relationship Management
- CRM Tools
- Goal-Oriented Counseling
- Communication skills
- Team collaboration
- Conflict resolution
- Detail-Oriented
- Organized
- Microsoft Office proficiency
- Rapid adaptation
Hobbies and Interests
- Exploring new technology
- Sales psychology
- Football
- Badminton
- Gym workouts
- Science fiction
Timeline
Guidance Counselor
Amura
11.2025 - 04.2026
Tele Sales Agent
DWM Groups
11.2024 - 06.2025
Team Star Member
Zambrero
11.2023 - 10.2024
Customer Service Representative
Capita
12.2022 - 05.2023
Business Intern
GAMA Management Solutions
11.2019 - 01.2020
MSc - International Business Management
Coventry University
Bachelor of Business Administration (BBA) -
Loyola College
Higher Secondary Certificate -
Spartan Matriculation