Vijitha K.
Sales & Customer Relationship Manager
Malappuram
Summary
To secure a challenging position in sales and customer service where I can utilize my communication skills and relationship-building abilities to meet targets, enhance client satisfaction, and contribute to business growth in a customer-focused organization.
Overview
7
7
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Insurance Manager
PNB MetLife
01.2025 - 01.2026
•Promoted insurance policies and sold suitable customer
•Recruiting Financial Advisor and make strong team.
•Achieving sales target with team.
•Guide team members for their good achievement of sales.
Branch Relationship Executive (Credit Card Dept.)
Adecco India Pvt Ltd
01.2025 - 06.2025
- Promoted and sold credit card services within the branch
- Guided customers through application and support process
- Handled post-sale service and resolved issues
- Ensured compliance with banking regulations
- Channel Partner Of State Bank Of India
Customer Relationship Manager
Primus Institute of Paramedical
03.2022 - 01.2025
- Managed client satisfaction and service delivery
- Trained and led a team of executives
- Used CRM tools to track customer engagement
- Implemented strategies for retention and growth
Customer Relationship Executive
Primus Institute of Paramedical
06.2019 - 03.2021
- Maintained strong client relationships
- Collected feedback and prepared service reports
- Met individual and team-based sales targets
Education
Bachelor of Commerce (B.Com) - undefined
University of Madras
01-2019
Plus Two - Commerce with Computer Application
Kerala Vidyalaya Higher Secondary School
01-2012
SSLC (SECONDARY SCHOOL LEAVING CERTIFICATE) - undefined
Kerala Vidyalaya Higher Secondary School
01-2010
Skills
Sales and Target Achievement
Customer Relationship Management
Communication and Interpersonal Skills
Lead Conversion and Follow-up
Conflict Resolution and Problem Solving
CRM Software and Customer Database Handling
Certification
DHA | Diploma in Hospital Administration | 2025
Timeline
Insurance Manager
PNB MetLife
01.2025 - 01.2026
Branch Relationship Executive (Credit Card Dept.)
Adecco India Pvt Ltd
01.2025 - 06.2025
Customer Relationship Manager
Primus Institute of Paramedical
03.2022 - 01.2025
Customer Relationship Executive
Primus Institute of Paramedical
06.2019 - 03.2021
Bachelor of Commerce (B.Com) - undefined
University of Madras
Plus Two - Commerce with Computer Application
Kerala Vidyalaya Higher Secondary School
SSLC (SECONDARY SCHOOL LEAVING CERTIFICATE) - undefined
Kerala Vidyalaya Higher Secondary School