Vijithraj Shailesh Fernandes
Mumbai
Summary
IT Support Engineer with hands-on experience in troubleshooting hardware, software, and network issues across Windows environments. Proficient in Microsoft 365, Intune, and Entra for user and device management. Skilled in resolving printer, connectivity, and application-related problems. Adept at providing remote support via tools like TeamViewer and Tactical RMM. Strong communication skills with a customer-focused approach to problem-solving.
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Amspec Group
03.2023 - Current
- Delivered remote and onsite support for hardware, software, and peripheral issues across Windows 10/11 devices.
- Managed user and device policies via Microsoft Intune and Entra ID (Azure AD).
- Handled Microsoft 365 support including Outlook, SharePoint, Teams, OneDrive, and Exchange connectivity.
- Troubleshot and resolved printing issues with Canon, Ricoh, HP, Toshiba, Kyocera, Brother, Epson, and Dymo network printers.
- Utilized ManageEngine and OS Ticket systems to efficiently log, track, and resolve IT service requests.
- Provided remote support using TeamViewer, NinjaRMM, UltraViewer, and Tactical RMM.
- Configured and provisioned endpoints for users remotely, ensuring secure setup and access.
- Managed devices and performed security monitoring through Bitdefender GravityZone.
- Created phishing awareness campaigns for end users using the Sophos portal.
- Created and managed user accounts on the FTP server for secure file sharing.
- Managed IT asset inventory and tracking through the Monday.com portal.
- Configured and supported VPN connections including Barracuda and WireGuard for secure remote access.
Smart Class Coordinator
St Theresa's School
01.2020 - Current
- Maintained 45 classrooms of their smart class hardware and devices.
- Acquired good interpersonal skills and communicational skills.
- Established good relation between hardware vendors and fulfilling organization needs.
Desktop Support Engineer
I Net Solutions
03.2019 - 01.2020
- Gained lots of knowledge about computer hardware and software.
- Managed more than 10 State Bank of India branches of their IT devices and peripherals.
- Learnt more on domain controller and active directory skills.
Desktop Support Engineer
Adithi Technologies
08.2018 - 02.2019
- Configured hardware, devices and software to set up work stations for employees.
- Acquired skills of computer repair and electronic devices like laptop, ups projector etc.
Education
Diploma in Electronics And Communication Engg - Engineering Technology
SNS Aided Polytechnic
05.2018
Pre University College - Arts
Rosario Composite Pu College
04.2015
High School - undefined
St Raymond's High School
05.2013
Skills
- Windows 10/11 technical support
- Experienced with Outlook, SharePoint, Teams, OneDrive, and Exchange
- Microsoft Intune management
- Remote access software proficiency
- VPN configuration expertise
- Mondaycom asset management
- Expertise in Bitdefender GravityZone setup
- SFTP configuration expertise
- Fundamental Linux administration skills
- PowerShell fundamentals
- Multibrand printer troubleshooting
- ManageEngine Service Desk expertise
Certification
CCNA 200-301
Languages
Hindi
Intermediate (B1)
English
Intermediate (B1)
Timeline
IT Support Engineer
Amspec Group
03.2023 - Current
Smart Class Coordinator
St Theresa's School
01.2020 - Current
Desktop Support Engineer
I Net Solutions
03.2019 - 01.2020
Desktop Support Engineer
Adithi Technologies
08.2018 - 02.2019
Pre University College - Arts
Rosario Composite Pu College
High School - undefined
St Raymond's High School
Diploma in Electronics And Communication Engg - Engineering Technology
SNS Aided Polytechnic
Similar Profiles
Coy PattisonCoy Pattison
Field Inspector at AmSpec GroupField Inspector at AmSpec Group
Coy PattisonCoy Pattison
Field Inspector at AmSpec GroupField Inspector at AmSpec Group
Yanelis TorresYanelis Torres
LAB TECHNICIAN at AmSpec GroupLAB TECHNICIAN at AmSpec Group
Bhoomi KumbhaniBhoomi Kumbhani
Clinical Physiotherapist at Umiya Physiotherapy ClinicClinical Physiotherapist at Umiya Physiotherapy Clinic
Diksha SinghDiksha Singh
Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.