Design and Optimization
Vijo Mon P V
Service Manager
Coimbatore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Manager
Maruti Suzuki- Nexa Channel
Coimbatore
02.2018 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
B.E Automobile - Automotive Engineering Technology
SNS College of Technology
Coimbatore 07.2013 - 05.2017
Grade -12 - HSC
Vasavi Vidyalaya Matric Hr Sec School
Coimbatore 06.2012 - 04.2013
Skills
Customer service management
Interests
Quality Control
Safety Systems
Affiliations
- Lions Club
Timeline
Service Manager
Maruti Suzuki- Nexa Channel
02.2018 - Current
B.E Automobile - Automotive Engineering Technology
SNS College of Technology
07.2013 - 05.2017
Grade -12 - HSC
Vasavi Vidyalaya Matric Hr Sec School
06.2012 - 04.2013
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