Vijyant Pratap Singh
Area Manager-Operations
Lucknow
Summary
With 12+ years of experience managing high-quality, fast-paced restaurants, I have honed my skills in training staff to deliver exceptional customer service. Setting high standards, I consistently achieve increased customer satisfaction, reduced staff turnover rates, and substantial sales growth through effective upselling techniques. Eager to leverage strong leadership abilities and a proven track record in successfully managing eateries, I aim to take your valued establishment to new heights of profitability and efficiency.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Area Manager of Operations
Devyani International Limited
08.2022 - Current
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Improved employee productivity through effective training programs and performance evaluations.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Developed processes to save on costs and prevent losses.
- Led weekly meetings with staff to review progress, address challenges and drive timely task completion.
- Traveled to over seven locations per week to manage each store and perform reviews of individual managers and employees.
Business Owner (Operating Partner)
Luxx Café And Bistro & Spice Caves Restaurant
12.2020 - 07.2022
- Company Overview: both the outlets are under Suryavanshi Enterprises which is a partnership firm established by me and my other two partners
- Co-owner of Luxx Café and Bistro & Spice Caves Restaurant
- Established these two outlets within the last two years in Gomti Nagar and Indira Nagar locations of Lucknow
- Even after the adverse effect of Corona wave on hospitality industry, we managed to run both of these outlets successfully
- Spice caves is a family fine dine restaurant where we mostly provide Indian and chinese cuisines, whereas Luxx is a prominent lounge which caters to continental fine dine
- Created and monitored promotional approaches to increase sales and profit levels
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities
- Conducted target market research to discover customer needs and analyze competitor trends
- Evaluated suppliers to maintain cost controls and improve operations
- Put together realistic budgets based upon costs and fees for successfully operating business
- Both the outlets are under Suryavanshi Enterprises which is a partnership firm established by me and my other two partners
Restaurant Manager
Bombay Remix (A Unit Of Soham Restaurant)
11.2019 - 12.2020
Store Manager
Chai Point, Mountain Trail Food Pvt. Ltd.
06.2017 - 10.2018
Restaurant Operation Manager
OFFLINE Café, Bhatia Hotels Pvt. Ltd
03.2016 - 04.2017
Cafe Manager
Coffee Day Global
09.2013 - 03.2016
Team Member & Cashier
Devyani International
09.2012 - 08.2013
Education
Intermediate - Science
Mary Jesus Intermediate College
04.2011 - 03.2012
Bachelor of Science - Maths
Jai Prakash University
08.2014 - 03.2018
Diploma - Hospitality & Hotel Management, specialization on day to day operations, Customer service, Front office & Travel
Frankfin Institute of Air Hostess Training
03.2013 - 03.2014
Skills
- Operations management
- Passion for customer satisfaction
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Budgeting
- Recipes and menu planning
- Staff Management
- Kitchen equipment operation and maintenance
- Marketing and advertising
Personal Information
- Passport Number: N5108428
- Passport Date Of Issue: 03/12/15
- Passport Place Of Issue: Lucknow, Uttar Pradesh
- Passport Expiry Date: 02/12/25
Timeline
Area Manager of Operations
Devyani International Limited
08.2022 - Current
Business Owner (Operating Partner)
Luxx Café And Bistro & Spice Caves Restaurant
12.2020 - 07.2022
Restaurant Manager
Bombay Remix (A Unit Of Soham Restaurant)
11.2019 - 12.2020
Store Manager
Chai Point, Mountain Trail Food Pvt. Ltd.
06.2017 - 10.2018
Restaurant Operation Manager
OFFLINE Café, Bhatia Hotels Pvt. Ltd
03.2016 - 04.2017
Bachelor of Science - Maths
Jai Prakash University
08.2014 - 03.2018
Cafe Manager
Coffee Day Global
09.2013 - 03.2016
Diploma - Hospitality & Hotel Management, specialization on day to day operations, Customer service, Front office & Travel
Frankfin Institute of Air Hostess Training
03.2013 - 03.2014
Team Member & Cashier
Devyani International
09.2012 - 08.2013
Intermediate - Science
Mary Jesus Intermediate College
04.2011 - 03.2012
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