Vijyesh Chadha
Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Co Founder, IELTS and Study Abroad (B2B and B2C)
Rashi's Masterclass
06.2018 - Current
- Resource management and revenue generation through Direct selling and channel partners
- Meeting stakeholders of colleges and schools to promote brand and run workshops
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Resolved various issues impacting sales management and business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Business Development Lead, B2B Operations
The Visa Terminal
01.2022 - 07.2022
- Planning and executing business plan to maximize revenue
- Meeting new prospects for B2B tie -ups.
- Preparing and presenting business plans to clients to generate business for the company.
- Maintain accounts and data to ensure zero compliance
- Conduct regular team meetings to maintain zeal and harmony in the office
- Work on end-to-end recruitment process to ensure customer success
- Maintained friendly and professional customer interactions.
Business Development Manager (B2B Operations)
WBC Group
11.2016 - 05.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Prepared sales presentations for clients showing success and credibility of products.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Training Lead
WNS, Adelie Foods Group London
01.2016 - 11.2016
- Was the account manager for the high value account like Starbucks, Café
- Nero and NHS
- Responsible for the end to end training solution for off shore trainees
- Creating up skilling plans for the trainee's onboard
- Report outs-Daily Training Reports , weekly EWS , Tollgate Report &
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
Trainer
First Serv Solutions Pvt. Ltd, Adelie Foods Group
03.2013 - 01.2016
- Successfully migrated process from client site (London) to contact center in India after evaluating its operational efficiency
- Worked on the SOP (Standard operating procedure) document in order to complete the handover process
- Was the single point of contact for the high value account like Starbucks, Café Nero and NHS
Risk Analyst
JP Morgan Chase
05.2010 - 05.2011
- Planning, designing and implementing an overall risk management process for the organization
- Analyzing risks as well as identifying, describing and estimating the risks affecting the business
- Taking follow ups with the high profile customers regarding their account security.
Temp Trainer, Subject Matter Expert
American Express India Services
08.2006 - 01.2010
- Handled queries for large market, corporate customers (US market)
- Worked and managed data on CRM portal like People soft
- Successfully handled a team of 8 trainees wherein was given the responsibility of their performance and scores
- Worked as a Subject Matter Expert
- My core deliverables included, handling certification of OJT batches, live barging and real time feedback, TNA, and preparation of action plan
- Performed requirement gathering by interviewing stakeholders to collect data.
Education
Bachelor of Commerce -
Delhi University
New Delhi2005
Senior Secondary (CBSE) -
DAV Sr. Secondary School
Rohini, Delhi2001
Skills
- Customer and Vendor Relations
- Staff Supervision
- Client Relationship Management
- Strong Interpersonal Skills
- Client Acquisition
- Training and Development
- Relationship Management
- Sales Planning
- Revenue Generation
- Operations Management
Additional Information
- Achievements, Customer Excellence Award (American Express) – Highest annual award in American Express for any EmployeeBest SME Award (American Express) - Yearly award for excellence in Team Management and sharing knowledge
Timeline
Business Development Lead, B2B Operations
The Visa Terminal
01.2022 - 07.2022
Co Founder, IELTS and Study Abroad (B2B and B2C)
Rashi's Masterclass
06.2018 - Current
Business Development Manager (B2B Operations)
WBC Group
11.2016 - 05.2018
Training Lead
WNS, Adelie Foods Group London
01.2016 - 11.2016
Trainer
First Serv Solutions Pvt. Ltd, Adelie Foods Group
03.2013 - 01.2016
Risk Analyst
JP Morgan Chase
05.2010 - 05.2011
Temp Trainer, Subject Matter Expert
American Express India Services
08.2006 - 01.2010
Bachelor of Commerce -
Delhi University
Senior Secondary (CBSE) -
DAV Sr. Secondary School
Similar Profiles
Jovel JovanJovel Jovan
SAT Tutor at SAT MasterClassSAT Tutor at SAT MasterClass
Samarah IsmailSamarah Ismail
Online Acting Classes Student at MasterClassOnline Acting Classes Student at MasterClass
Tanya WidstenTanya Widsten
Barber at Freelancer- MasterclassBarber at Freelancer- Masterclass