Vijyesh Chadha
Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Co Founder, IELTS and Study Abroad (B2B and B2C)
Rashi's Masterclass
06.2018 - Current
- Resource management and revenue generation through Direct selling and channel partners
- Meeting stakeholders of colleges and schools to promote brand and run workshops
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Resolved various issues impacting sales management and business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Business Development Lead, B2B Operations
The Visa Terminal
01.2022 - 07.2022
- Planning and executing business plan to maximize revenue
- Meeting new prospects for B2B tie -ups.
- Preparing and presenting business plans to clients to generate business for the company.
- Maintain accounts and data to ensure zero compliance
- Conduct regular team meetings to maintain zeal and harmony in the office
- Work on end-to-end recruitment process to ensure customer success
- Maintained friendly and professional customer interactions.
Business Development Manager (B2B Operations)
WBC Group
11.2016 - 05.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Prepared sales presentations for clients showing success and credibility of products.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Training Lead
WNS, Adelie Foods Group London
01.2016 - 11.2016
- Was the account manager for the high value account like Starbucks, Café
- Nero and NHS
- Responsible for the end to end training solution for off shore trainees
- Creating up skilling plans for the trainee's onboard
- Report outs-Daily Training Reports , weekly EWS , Tollgate Report &
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
Trainer
First Serv Solutions Pvt. Ltd, Adelie Foods Group
03.2013 - 01.2016
- Successfully migrated process from client site (London) to contact center in India after evaluating its operational efficiency
- Worked on the SOP (Standard operating procedure) document in order to complete the handover process
- Was the single point of contact for the high value account like Starbucks, Café Nero and NHS
Risk Analyst
JP Morgan Chase
05.2010 - 05.2011
- Planning, designing and implementing an overall risk management process for the organization
- Analyzing risks as well as identifying, describing and estimating the risks affecting the business
- Taking follow ups with the high profile customers regarding their account security.
Temp Trainer, Subject Matter Expert
American Express India Services
08.2006 - 01.2010
- Handled queries for large market, corporate customers (US market)
- Worked and managed data on CRM portal like People soft
- Successfully handled a team of 8 trainees wherein was given the responsibility of their performance and scores
- Worked as a Subject Matter Expert
- My core deliverables included, handling certification of OJT batches, live barging and real time feedback, TNA, and preparation of action plan
- Performed requirement gathering by interviewing stakeholders to collect data.
Education
Bachelor of Commerce -
Delhi University
New Delhi2005
Senior Secondary (CBSE) -
DAV Sr. Secondary School
Rohini, Delhi2001
Skills
- Customer and Vendor Relations
- Staff Supervision
- Client Relationship Management
- Strong Interpersonal Skills
- Client Acquisition
- Training and Development
- Relationship Management
- Sales Planning
- Revenue Generation
- Operations Management
Additional Information
- Achievements, Customer Excellence Award (American Express) – Highest annual award in American Express for any EmployeeBest SME Award (American Express) - Yearly award for excellence in Team Management and sharing knowledge
Timeline
Business Development Lead, B2B Operations
The Visa Terminal
01.2022 - 07.2022
Co Founder, IELTS and Study Abroad (B2B and B2C)
Rashi's Masterclass
06.2018 - Current
Business Development Manager (B2B Operations)
WBC Group
11.2016 - 05.2018
Training Lead
WNS, Adelie Foods Group London
01.2016 - 11.2016
Trainer
First Serv Solutions Pvt. Ltd, Adelie Foods Group
03.2013 - 01.2016
Risk Analyst
JP Morgan Chase
05.2010 - 05.2011
Temp Trainer, Subject Matter Expert
American Express India Services
08.2006 - 01.2010
Bachelor of Commerce -
Delhi University
Senior Secondary (CBSE) -
DAV Sr. Secondary School
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